Md Nazmul Hoque Email & Phone Number

Dhaka, Bangladesh

• Senior Executive will work to support managers• Prepare hourly target Vs Achievement report and sent to the managers. • Prepare the monthly promo design and declare this to the TLs• Prepare the monthly performance report along with employee vintage analysis report.• Maintain the daily basis active employee tracker and prepare the weekly attrition report along with attrition reason• Leads & Campaign management for Outbound calling operation.• All type of logistics and equipment tracking and distribution to the operation.• Prepare the monthly operational newsletter and maintain the Facebook group activities. • Send monthly benchmark failure target to the TSO/TSE and prepare the benchmark success report.• TLs Incentive simulation for monthly.• Monthly TSO’s call feedback report preparation.• Maintain Weekly operational tracker.• Sending daily late & leave tracker to the MIS team along with absenteeism tracker. • Also support to the field sales operation as per manager’s instruction.

12Th Floor, Ambon Tower, 99 Bir Uttam Ak Khandakar, Mohakhali C/A, Dhaka-1212,

•Be in charge of running and managing the call center daily•Be available to affect the entirety of the team's operations•Take calls that your agents can't handle and be available when an agent appears to need assistance.•Manage a team of call center agents•Motivate and encourage agents through positive communication and feedback•Monitor team performance and report on metrics•Discover training needs and provide coaching•Listen to team members' feedback and resolve any issues or conflicts•Recognize high performance and reward accomplishments•Encourage creativity and risk-taking•Suggest and organize team building activities•Develops strategies to promote team member adherence to company regulations and performance goal•Assists management with hiring processes and new team member training

12Th Floor, Ambon Tower, 99 Bir Uttam Ak Khandakar, Mohakhali C/A, Dhaka-1212,

• Contacting potential or existing customers to inform them about a product or service using scripts• Answering customer inquiries & questions about products or the organization• Asking questions to understand customer requirements, needs and close sales• Deliver strategic, creative & accurate sales pitch to acquire new customer.• Introducing the organization's products & services to customers in enthusiastic manner in order to follow up with further steps of the sales process• Initiating repeated calls as follow up activities to close the pending sales deal.• Highly dynamic & target oriented to achieve monthly goals through maximizing labour.• Preparing sales report & strong mindset of having data-centric.• On demand activities raised with the situation• Need to receive incoming calls to the prospective customers pertaining to the Client's business.• Need to provide excellent & praise-worthy customer service and gives precise information to the customer, ensuring customer satisfaction.• Identify customer needs, clarify information and provide solutions & in case of complex issues raise to senior team leader.