-Orchestrated strategic alignment within the Salesforce Ecosystem, fostering partnerships for continued collaboration and expansion.-Forged strategic partnerships with directors and heads of various teams, including sales, marketing, customer support, branding, finance, IT and account management, with a focus on integrating customer-centricity in their respective departmental work and helping deliver overall customer experience strategy.-Lead in the Internal Operations re-structure streamlining Sales, Service and Marketing- Adeptly brought 3 innovative ISV solutions to market (SyncMadeEasy, DocsMadeEasy, SignaturesMadeEasy) with alignment in GTM partners and Alliances.

-Architect and design GTM solutions on the Soundingboard platform.-Identify opportunities for process improvement and automation-Lead workshops and demos to educate clients and internal teams on platform capabilities and enhancements.-Served as defacto internal Salesforce Consultant / Admin / Developer and Architect (yes- multi hats).-Built, designed and led Client engagement demos of the Soundingboard Platform. Often times before engineering had a MVP and demonstrated to “capabilities” possible.

Sr. Manager overseeing the practices shift to digital engagement Initiatives utilizing Omni channel

Neiraswitch’s ConnexionsCX platform is a Salesforce Native CTI adapter that captures human emotions to better impact the customer experience. Leveraging Speech Analytics, Natural Language Processing, Emotional Ai, Keywords, Flows all part of standard functionality.My role oversaw day to day operations, marketing and alliances and partner channels growth strategy.

While TTEC (formerly TeleTech) is best known for contact centre operations, I am part of the consulting line of business; focused on using business analytics (including Predictive Modelling and Machine Learning) and Customer Relationship Management (CRM) to deliver value by operationalising analytics and operations for customer and employee experience. • Supported business development activities in the US and overseas• Led CRM development teams as a Program and Project manager on over 50+ CRM implementations.• Led a study into the role of emotion analytics and customer behaviour for a large auto manufacturer

Led Global CRM implementation and Support team for both Dynamics and Salesforce CRM platforms. Following an Agile methodology for development and continual support.

Worked with Global Ship Management Organization (Exmar) and Global Automaker (Nedcar), leveraging real-time data for enhanced operational efficiency over the course of nearly 2 years.-Collaborated closely with clients, tailoring solutions for seamless integration with existing ERP (SAP, and AS400).- Leveraged Six Sigma best practices for Lean Process Improvement across the Manufacturing process with JIT and JIS technology.

· Lead the implementation of the Salesforce.com CRM application for the front end user, as well as tied it to the mapping of our existing systems· Lead the team during the evaluation of a CPQ vendor and served as SFDC Admin· Utilized the older AS400 system for maintenance retrieval and history· Used a wide variety of techniques and tools in the development unit testing of generating new leads,including; software tools, analysis, techniques, database management systems, Salesforce.com CRM and data access and retrieval programs·Guided smaller fleets to the purchase of Class 8 Tractors and Trailers.·Created and collected Invoices, Managed Contracts-Attended Trade Shows and Meetings as needed for development of new business