Nicholas Bailey Email & Phone Number

New York, United States

New York, NY, US

• Manage global IT operations, encompassing cybersecurity, networking, support, and vendor management, while overseeing a technology budget exceeding $2 million.
• Maintain full responsibility for an extensive array of technology tools such as Google Workspace, Office 365, Jamf, Intune, Slack, Zoom, Teams, Azure, and AWS.
• Direct and mentor a global team of seven IT professionals, including Support Engineers and Systems Administrators, with comprehensive duties in interviewing, hiring, and performance management.
• Contribute as a founding member of the diversity, equity, and inclusion committee and serve as an official mentor to new employees, fostering an inclusive workplace culture.

Bethesda, MD, US

• Managed the deployment and optimization of web browser features and security enhancements, significantly improving user experience and system security across the organization's extensive network.
• Developed and administered the Google Admin Console for a large-scale IT infrastructure, ensuring efficientextension management and seamless browser upgrade rollouts for over 200,000 workstations.
• Coordinated cross-functional engineering projects, facilitating stakeholder engagement and contributing to the achievement of IT delivery objectives by effectively identifying and addressing impediments.

Richmond, VA, US

Helped manage and implement ServiceNow and the ServiceNow transition for the full enterprise. I was also the acting Scrum Master for IT Enterprises.

Richmond, VA, US

• Led a team of engineers, establishing comprehensive onboarding, training, and mentorship programs to ensureteam cohesion and efficiency.
• Oversaw the development and deployment of software and updates to enhance enterprise operations, leveragingtools such as SCCM and Jamf for Mac OS environments.
• Managed Active Directory configurations and user setups, maintaining robust and secure access control for a workforce exceeding 450 employees.

Mclean, VA, US

• Oversaw a successful transition of the Microsoft Exchange to G Suite for a user base exceeding 10,000, enhancing organizational communication and collaboration capabilities.
• Developed and implemented a comprehensive inventory tracking system for approximately 12,000 assets, streamlining quarterly audits and decreasing error rates by 80%.
• Established and curated a knowledge base for internal and partner team use, improving documentation accessibility and comprehension; additionally managed a team of six, overseeing their performance and professional.

Altavista, Virginia, US

• Managed large-scale hardware upgrades and installations across a corporate campus, ensuring seamless integration for over 10,000 users.
• Conducted weekly software deployments for an average of 100 computers, utilizing tools such as SCCM and ServiceNow to maintain operational efficiency and system reliability.

Marriottsville, Maryland, US

• Developed comprehensive training materials for new technical associates, enhancing organizational knowledge sharing and onboarding efficiency.
• Efficiently resolved high-priority technical issues for executive leadership and managed software deployments, user configurations, and system groups using SCCM, ServiceNow, and Active Directory.

Norfolk, VA, US

• Provided comprehensive technical support to key executives, ensuring the resolution of all IT-related issues.
• Maintained seamless operational functionality for executive leadership in a large-scale corporate environment.

Cupertino, California, US

• Delivered expert technical support and conducted repairs for a range of devices and operating systems, enhancingcustomer satisfaction and product reliability.
• Developed and disseminated instructional materials, contributing to the growth of the technical team's expertiseand the enrichment of customer education programs.

US

∙ Troubleshooting and repairing laptops, tablets, smartphones and all-in-ones.∙ Creating and keeping track of service tickets.∙ Meeting sales goals for technical services and creating lifetime customers.

Merrimack, NH, US

∙ Staying up to date with the latest technologies.∙ Meeting and keeping track of sales goals.∙ Managing and training other employees on proper procedures.

Atlanta, GA, US

∙ Managed and trained employees alongside management.∙ Met various sales goals using different sales techniques.∙ Staying responsible for cash and inventory.