Balaji N Email & Phone Number

Thiruporur, Tn, In

Chennai, Tamil Nadu, India

As the Chief Disinspiration Officer, I specialize in the delicate balance of keeping your dreams big but your disappointments small. Here's the scoop on what I do:Motivationally Challenged Guidance: I help you aim for the stars but remind you to appreciate the comfort of the couch. It’s all about balanced expectations!Aspirational Adjustments: I’ll help you recalibrate your goals so you’re never too disappointed but pleasantly surprised when things go right.Selective Enthusiasm: I bring just enough excitement to get you through the day without risking a burnout. Who says you can’t cheer with one hand and hold a coffee with the other?Mentor in Mediocrity: Perfecting the art of being perfectly average, because who needs the pressure of perfection anyway?My Responsibilities Include (but not limited to):Leading workshops like "Dream Big, Plan Small" and "How to Excel at Being Average."Celebrating small victories because every little ‘meh’ matters.Delivering keynote speeches on "The Virtue of Lowered Expectations" and "Why Overachieving is Overrated."Crafting motivational quotes that sound deep but are really just about taking naps and feeling undeservingly good about yourselves.

Navi Mumbai, Maharashtra, India

As consultant, I am determined to improve capabilities: Individual and Organizational.

Mumbai Area, India

At 4P Advisory Services, our goal is to enable Organizations- large, medium and small - to deliver more value to their Customers and share holders, well beyond their investments. We will do this through appropriate processes, systems and automation combined with Innovative strategies matching their Business goals. This would, of course, be supplemented by innovative and cost effective technologies through which the business ideas, suited to the situation can be implemented. Essentially would lead to Performance Improvements, Progress and Profits.Current Responsibilities: To deliver to clients, specific solutions focused on Strategy, Business Goals, ITSM related issues and problems. To Participate in the Sales Lifecycle on Solutions Delivery to Clients and enlighten the capabilities of the Firm in resolving specific Customer issues. To Define and analyze the domains of IT Strategy, Outsourcing Options, IT Organizational Design, CIO Leadership, Shared Services and IT Governance To Evaluate and analyze the vendor products for Service Management, Workflow Automation, Business Process Management, Business Service Management etc., and enable clients to make appropriate decisions based on facts, specific to the issues and requirements of the clients To share the knowledge and analysis through (but, not restricted to) white papers, research notes, reports and blogs To reply and converse with clients for answering their inquiries through telephonically, through web/video conferencing and in person  To deliver (or enable to be delivered) high level Training / Knowledge sharing programs through web/video conferencing/class room, in accordance to the client requirements

Improved the working of the Operation Teams by defining the Customer requirements and expectations more specifically through revision of Service level AgreementsProcess Management accountability throughout the Operations’ team of 225+ members.Delivering Business SLAs through ITIL best practices & Measuring through Remedy ITSM 7.xLiaising with Operation Teams and the Business through periodic Service ReviewsInitiating various Service improvement plans including automation and interactions with various Business Groups (through the Solution Delivery teams) to reduce cost and improve Service performanceManaging Infrastructure “Change” under the ITSM process framework for the organization Managing audits, trainings, conducted management reviews as a ISO 20000 Management RepresentativeInstrumental in organizing Training (Technical & Operational) programs for the users, help desks, and resolver groupEnabled signing off, of “Initial” Service Level agreements with the Customer LOBs and Operational Level agreements with the internal teamsSet up / Improved Service Desk Operations to support the IT functions, through Reliance Business Process Outsourcing UnitsManaging CMDB Design Project and CMDB Implementation with BMC Atrium. Responsible for managing Remedy ITSM 7.x suite Roll-out to customers.

Managing “Change” – As a Change Manager under the ITSM process framework for the organization.Won the “Peer Award” for the contribution to the ISO 20000 implementation As a ISO 20000 Management Representative managed audits, trainings, conducted management reviewsInvolved in organizing Training (Technical & Operational) programs for the users, help desks, and resolver groupsEnabled signing off, of “Initial” Service Level agreements with the Customer LOBs and Operational Level agreements with the internal teamsManaged CMDB Design Project and CMDB Implementation with BMC Atrium. Managing Remedy ITSM 7.x suite Roll-out to customers.

Pune Area, India

 Accountable for implementing CRM (Net Suite on-demand) VoIP, Wireless Network  Implementing process oriented IT Services by setting up Service Desk with a call routing mechanism Setting up a core team to deal with CRM related issues Making a comprehensive project plan for implementing ERP with interconnectivity between branches by relating various business processes

Mumbai Area, India

Generic IT Solutions (1995 - Jul’07) Director (Solutions)Key Deliverables:  Accountable for enabling the implementation of Professional Management & Support Systems at the company for handling Maintenance & Support Contracts, Lead Management and follow-up Managing the activities of the Support specialists/Engineers  planning, migrating & implementing MS Windows based Systems at client locations Setting up Help Desk, Incident Management and Change Management functions at Client sites Instrumental in the Training of remote accessing the systems, setting up of knowledge base etc. for quicker resolution of critical incidents

Mumbai, Maharashtra

http://mergersindiainfo.com/privatisation/report6.pdfET&T was the FIRST company to bring the Color Television and the (People's) Computer t the reach of the "common man". I am proud to be part of the history.As one of the Electronic Engineers at ET&T Corporation, I was involved in the MTB (Material Technology & Brand name) and the People's Computer programs.I also lead the "Technical" team, supporting the promotional video, featuring Harish Bimani (the Mahabharat fame), for promoting the People's PC. My responsibilities included setting up of the support network at Mumbai, through 5 (Five) third party sales & support centers

Hindupur, Ap

The short stint at the Textile Mills as the Deputy Engineer (Electronics), was one of the most exciting journeys of my career. The knowledge gained by managing the Vendors of various Electronic products for Production and Quality was a lovely experience. I had learnt a lot about, how the high quality of the Cotton clothes we buy, are being managed.I also underwent a Training program at the SITRA (South Indian Textile Research Association) and on the Electronic Yarn Clearers of Uster, the market leader of the product.

Coimbatore Area, India

My First Job. I was involved in repairing and maintaining/ servicing Electronica Stencil Cutters, Electronic Typewriters, and Electronic Copiers, under Mr.Venkatesan. The company was later taken over by and merged with Ricoh. (https://ricoh.co.in/) (https://ricoh.co.in/about/news/archive/merger.aspx)I went all around the "Kongu" region, which included the districts of Coimbatore, Periyar, Salem, Ooty, and Dharmapuri. The clients included Government Offices to the Missionary Schools, who needed our support to run their internal "printing" department.

M.Phil(Cs), Computer Science

Degree subject to the research paper to be approved.

Mca, Computer Science

Activities and Societies: Computer Science/ Computer ApplicationsComputer Applications

Bca, Computer Science

Activities and Societies: Project in Java Research in Service ManagementComputer Applications

Diploma In Electronics And Comunication Engineering, Electronics And Telecommunications Engineering

Activities and Societies: College and Inter-Polytechnic Chess Champion Member of the College Hockey Team, which won the Inter-Polytechnic.