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A Director of Technical Operations with a proven ability to lead and develop highly effective and versatile global teams with a drive for continuous improvement and a culture of exceptional service delivery. Implements cost-effective change initiatives that create competitive advantage, whilst maintaining a strong focus on stakeholder expectations and retaining control of budgets. Uses strategic planning, a collaborative management style and data-driven decision making to successfully manage complex projects that meet or exceed challenging targets.Specialities: IT Leadership, Strategy, Roadmaps, Team Building, Process Improvement, Business Intelligence, Development, Programme Management, Internet, Hosting, Cloud, Operations, Transformational Change, ITIL, Service Desk, Contact Centre, NOC, Service Delivery, ISO27001, Outsourcing, Data Centres, Service Provision, SLA, OLA, KPI
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Technical Operations DirectorZinc Ahead Ltd Jan 2015 - Sep 2015OxfordshireAccountable for delivering technical support services and implementations of tailored SaaS software for 160 of the world's largest companies in the Pharmaceutical and Life Sciences industry, with 50,000 users worldwide.Accountable for the successful provision of all internal IT services to a global workforce.Successfully redesigned and rebuilt teams through recruitment of high quality people into key roles to underpin a successful transformation of capability across the business area.Introduced resilient architecture to the core network and built new relationships with suppliers to deliver tangible improvements in performance.
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Head Of ItZinc Ahead Ltd Sep 2014 - Dec 2014OxfordshireAccountable for the successful provision of all internal IT services to a global workforce.Successfully implemented a ground-up rebuild of the global IT capability including staffing, outsourcing, process improvement and roll-out of new technology and tools.
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FounderNmb Systems Nov 2013 - Aug 2014OxfordshireIT Support & Consultancy Services business in the Training & Development sector
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Head Of Operations (Internet & Hosting)Rm May 2011 - Nov 2013OxfordshireAccountable for the delivery of all customer service operations for the Internet Service Provider business including Internet connectivity to 2 million users in 8,000+ schools across the UK.Accountable for Private Cloud hosting of RM’s commercial SaaS products including online exam marking system for GCSEs & ‘A’ Levels, online financial management system, hosted email with 800,000 mailboxes and 10,000+ customer websites.Led & developed a team of 50+ customer-focused people across the UK & India providing Service Desk technical support, 24x7 Network Operations Centre (NOC), Change Management, Information Security, Proactive Maintenance, Project Management & Coordination and continuous process improvement.Reduced call handling costs by £300k p.a. through structural changes and implementation of process improvement initiatives. -
Head Of Group Network ServicesRm May 2006 - May 2011OxfordshireAccountable for maximising benefit from the Group investment in IT Infrastructure and Telecoms, delivering robust and secure networks for 2500+ global staff.Accountable for Private Cloud hosting of global business systems and commercial SaaS products including the government’s National Pupil Database for school ‘league tables’.Led & developed a team of 60+ international staff providing back-office support for WAN and LAN infrastructure, CRM & ERP system software, contact centre, proactive maintenance, Information Security, DR & BCP, Database (DBA) services and Group-wide unified comms.Designed & implemented IT strategy, created & introduced a new Infrastructure Development Life Cycle methodology, released a Service Catalogue of Information Systems & transformed the funding model within a £4m budget.
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Software Development ManagerRm Oct 1999 - May 2006OxfordshireAccountable for the development of bespoke business systems through the successful delivery of projects moving from Client-Server to Web-based architectureSignificant software delivery successes including:• Online CRM framework for managing sales processes from prospect to cash• Configuration engine for hardware components of desktop and laptop computers• Implementation & integration of a 3rd party HR system• Award-winning engineer resource scheduling facility, integrating bespoke in-house development with best of breed 3rd party applications.
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Analyst ProgrammerRm Oct 1993 - Oct 1999OxfordshireSolid grounding in business analysis, CRM systems software development and programme management spanning the full project life cycle from requirements to support.
Nick Baum Skills
Nick Baum Education Details
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Staffordshire UniversityInformation Systems & German
Frequently Asked Questions about Nick Baum
What is Nick Baum's role at the current company?
Nick Baum's current role is Director of Technical Operations - accomplished at building teams and delivering customer success.
What is Nick Baum's email address?
Nick Baum's email address is ni****@****eva.com
What is Nick Baum's direct phone number?
Nick Baum's direct phone number is (925) 452*****
What schools did Nick Baum attend?
Nick Baum attended Staffordshire University.
What are some of Nick Baum's interests?
Nick Baum has interest in Football, Scouts, Rugby, Video Editing, Community Engagement, Cricket, New Technologies, Electric Vehicles, Consumer Electronics, Swimming.
What skills is Nick Baum known for?
Nick Baum has skills like Itil, Service Delivery, Cloud Computing, Program Management, It Service Management, Change Management, Data Center, It Management, Outsourcing, Integration, Solution Architecture, Project Delivery.
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2adconnection.co.uk, vccpmedia.com2 +141525XXXXX
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Nicholas Baum
Royal Leamington Spa
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