Responsible for managing the top business priorities requiring development, creative, and operations resources. Managed Google Analytics accounts, Google Tag Manager accounts, and Google Webmaster Tools accounts for up to 30 high traffic websites. Wrote and implemented Behat functional tests for two highest performing websites. Administered JIRA, Confluence and HipChat. Wrote and deployed HTML emails with encoded URLs and tagging for transactional and engage email platforms. Elicited and documented requirements from executives for major business initiatives. Spearheaded company initiatives to move services to the cloud. Served as Scrum Master for many Agile projects.

Responsible for managing software releases to ensure highest business priorities were in production as soon as possible. Managed the development and testing priorities daily to align business goals with work being completed in the role of Scrum Master. Liaison for business relationships with third party vendors relating to IT. Analyzed data for consumer performance on websites and troubleshooting. Managed all projects addressing business initiatives with overlapping timelines and implemented an IT workflow for rapid release cycle and code review to accomplish the project deliverables. Administered the JIRA, Confluence, HipChat, GitHub, Amazon Web Services, and dashboards for executives and investors.

Responsible for managing the public and private workshop projects, including scheduling, customer concerns, instructor materials, and attendee feedback. Managed the JavaScript Support line of business, ensuring timely delivery of responses, new client on boarding and account closures. Responsible for managing customer contracted projects to be delivered on-time, within scope, and for initiating change control orders when new requests were required by the client.

Trained and lead a team of 4 people responsible for maintaining thousands of websites. Developed processes and procedures to expedite and control quality of changes to the websites. Administrator and Project Manager of BPM solution for the company, AtTask. Subject matter expert for several lines of business. Elicited business requirements for internal and external clients, PCI Compliance projects, and partner integration projects. Scrum Master for 3 internal projects.

Instructed Information Technology college students in entry level computer courses including A+ training in preparation for the examination and Project Management's role in IT.

Worked within a PMO across multiple business lines within the specialty finance industry eliciting requirements, creating business requirements and functional requirements documents. Participated in several Agile projects as a Scrum Master, eliciting requirements and writing user stories. Completed projects for both internal clients as well as external clients. Lead a team of 3 BSAs and established best practices to accommodate quality requirements in shortened timelines.

· Wrote business and functional requirements documents for several large projects · Created and maintained Crystal Reports · Helped to develop innovative solutions for Clients using cutting edge technology, such as web services · Assisted in researching requirements and issues with PCI Compliance regulations

· Managed small software development projects and onsite Beta Installation Teams · Gathered information on competitors products and business partner products · Trained Product Support Technicians, local Technicians and Clients on beta software features · Configured servers and networks

· Created pay tables for slot games, base game and bonuses

· Created ISO documentation in compliance with Sarbanes-Oxley · Prepared cost analysis and ROI documentation on proposed items for the annual budget