Nancy Dominguez Email & Phone Number

Temecula, Ca, Us

Leading all aspects of the Center's operations, including financial oversight, human resources management, operations coordination, and development support. I collaborate closely with diverse teams and partners to enhance efficiency and contribute to the Center's growth.

Contracting both independently and through vChief, delivers a focus on executive level support, operating rhythms, strategic planning, human resources, and communications strategy. Liaise with Board of Directors and C-Suite leaders in public, private and community-based non-profit organizations on strategies to optimize performance, define and achieve KPIs, and invest staff in new strategic directions. Advisor to executive leadership while guiding organizations through program management and change management processes including improving programmatic offerings, organizational and operating model design, and establishing ambitious priorities.

Appointed into a newly created global role to standardize process in support of fast-paced mid-market growth. I led and facilitated the identification and delivery of key initiatives from the strategic roadmap, serving as the key executive business partner across internal business units, consistently partnering with Human Resources (HR)/People Operations, Recruiting, Product, Technology and Program Leaders, Global Operations Leaders, and Compliance.* Program oversight for corporate strategy and milestone benchmarks that support the 5-year goal to grow revenue.* Developed and rolled out the company’s first-ever Quality Assurance (QA) program, establishing a first and second line of defense to mitigate risk across the operation. * Boosted overall favorability scores by introducing an Employee Journey program and refreshed Total Rewards to improve first year retention. * Achieved quantifiable productivity efficiencies in the first year from a department of 600.

Southern California

I served a dual role as Chief of Staff and I oversaw 3K outside supplier relationships, and 15 direct reports across 6 business units: Supplier Relationships and Governance, External Spend Reporting and Analytics, SAP Ariba Procurement Software Support Team, Department Training and Development, Process Excellence and Agile Finance Automation Team. * Guided the change management of Special Projects—including an intensive expense reduction/cost management initiative and implementation of an enterprise-wide lean management system.* Reduced the operating budget 30% while maintaining top-quartile employee engagement.* Formed the Remote Work Council (RWC) identifying best practices, learning, and sharing opportunities, building a community of belonging for those working outside of the office. RWC delivered 88% engagement and 89% enablement, top indices of remote teammates.➥ Oversaw development of Remote Work Playbook as a guide to remote work success in the year before COVID and leveraged it to successfully pivot 10K+ employees to work-from-home.

Promoted to establish standardized department mechanisms used to develop business plans and drive measurement to assess progress. I supported the C-Level executive and department leadership team overseeing a department of 110 in procurement, real estate, and physical site security. *Led 4 functions within the department: Advanced Analytics and Reporting, Training and Development, Process Excellence, and SAP Ariba Support Operations teams. * Converted the corporate strategy into action plans; established/monitored OKRs while lending program management support. * Defined and implemented Operating Principles for role clarity, effective decision making, and improved engagement. Lifted employee engagement 10+ points to the top quartile through clear communication and change management planning.* Designed external vendor spend reporting of $1.5B and external claim spend of $4B to inform effective vendor sourcing strategies and enable a year-over-year savings opportunity of $40M.

Developed executive leadership’s communications strategy for Personal Lines Call Center Operations, impacting 2K+ teammates. Evaluated business opportunities, recommended course of action and executed. This required project management, broad knowledge of Personal Lines underwriting and systems, and influence. Collaborated with Operations, project sponsors, Personal Lines Product, Actuary and Underwriting leadership to execute on projects, improve products and bring new products to market. Implemented data analytics and lean discipline across Personal Lines underwriting resulting in a 10% improvement in productivity standards and a $1.5M efficiency save through enablement of technology, outsourcing opportunities and process simplification.

Led team of 30 underwriting the Personal Lines book of business in all 50 states. Directed underwriting, renewals, decisions, training, support to more than 2K call center operations staff while managing to SLA’s and contractual requirements. Additionally, managed daily workload for all underwriting transactional work including risk alerts, inspections, DMV reporting and suspected insurance fraud. Highly partnered with Operations, Claims, Product, Actuary, Compliance and Legal teams. Implemented lean principles to ensure processes are delivering customer value, reducing waste and continually improving. Assisted in-house claims department in responding to and resolving claims in an efficient and commercial manner. Prepared underwriting reports summarizing analysis of risks and rationale for coverage provided. Increased written premium by $25M. Exercised highest level of underwriting authority within Personal Lines.

Directed countrywide compliance program, overseeing all consumer and regulatory inquiries. Monitored resolution of consumer complaints, client satisfaction, SLA’s and contractual requirements. Proactively identified regulatory impacts, maintained ongoing program for compliance training. Liaison to AARP and all state insurance departments. Assessed impact of large losses including making recommendations to modify underwriting guidelines/profile as needed. Provided assistance in underwriting of difficult risks and resolved issues using increased underwriting authority. Exercised highest level of underwriting authority within Personal Lines.