Lead the strategic processes of garnering business requirements, restaurant change management, communication, and rollout plans of restaurant technology to drive innovation and simplicity.Responsibilities include: -Building strategy with corporate and franchise leadership on future restaurant innovations pipeline and planning-Designing and executing restaurant and above-restaurant training sessions and feedback conversations-Work collaboratively across a matrixed, cross-functional structure, and collaborate with a high-performance team.-Redefining Back of House Technology – KDS, POS, Digital Menuboads, Speed Timers, BOH Cloud Computer-Work collaboratively across a matrixed, cross-functional structure, and collaborate with a high-performance team-Deploy thorough change management plans that assess stakeholder impact, identify gaps and mitigation plans, and evaluate process changes needed.-Ability to drive one or more solutions from concept through to scaling with minimal oversight-Own implementation and partner to scale high value, technology-enabled solutions and services from MVP through deployment at scale

Responsible for all aspects of operations related to product implementation, process improvement and communication while working cross-functionally. This includes driving operational consistency, understanding the restaurant and team experience and maintain and/or creating simplicity for the restaurant teams. • Lead cross-functional team in development of new forecasting and labor engines• Moving initiatives forward using a defined project management process• Support Franchisee Committees on projects as necessary• Continuously communicate and collaborate with field leadership in the execution of national initiatives• Use disruptive thinking to challenge the status quo• Intentionally leading via creative thinking and problem solving• Uncover, lead and support margin improvement initiatives for entire KFC US System• Work in partnership with all business functional areas including Franchise owners

Responsible for six Equity restaurants in Louisville, Kentucky, accounting for multi-million sales volumes through coaching operational best practices and driving the KFC People Promise - "Be Your Best Self, Make a Difference, Have Fun"

Responsible for all aspects of operations related to product implementation, process improvement and communication while working cross-functionally. This includes driving operational consistency, understanding the restaurant and team experience and maintain and/or creating simplicity for the restaurant teams. • Lead cross-functional team in development of new forecasting and labor engines• Moving initiatives forward using a defined project management process• Support Franchisee Committees on projects as necessary• Continuously communicate and collaborate with field leadership in the execution of national initiatives• Use disruptive thinking to challenge the status quo• Intentionally leading via creative thinking and problem solving• Uncover, lead and support margin improvement initiatives for entire KFC US System• Work in partnership with all business functional areas including Franchise owners

- Worked directly with Franchisees, Directors, and C-Level stakeholders- Data mining to create Transaction level detail to Voice of the Customer data- Responsible for data analytics of 4000+ restaurants in the KFC US System.- Built Data Analytics Model for Field Operations team and scaled to restaurant level reporting via Microsoft PowerBI- Designed Operations Strategy for KFC US 2017-2018, based on KPI measures.- Lead Voice of the Customer team- Created form platform for KFC US to be used by all restaurant and above restaurant level teams- Adapted NetBase Social Listening platform to analyze Voice of the Customer data

Perform Lab Test of restaurant software and hardwareDevelop test plans and environments to maintain quality of testingProvide support to field operations and help desk

Revenue Recovery