Nick Billinger Email & Phone Number

Denver, Co, Us

Centennial, Colorado, United States

Spearhead administration and oversight of client relations and manufacture support; deliver phone support to over 100 end users weekly, serve as subject matter expert (SME) to provide order, product troubleshooting, and payment support, and contribute to special improvement projects. Address escalated issues related to logistics, billing, BOL, and PO documentation, and order returns/exchanges; successfully worked with major clients and manufactures including Pepsi, WIC, Holcim, Nestle Dodge, ABB, Timken, SKF & SEW. Collaborate directly with leadership across various departments, including Logistics, Accounting, Distribution, Order Management, Sales, and Claims, lead communications and accountability, and present escalated issues; ensured partners met and exceeded standards and adhered to documented processes.

Denver, Colorado, United States

Managed operations of large regional post office; oversee team of 65, monitor shippingand logistics operations, and closely analyze current and historical sales and servicetrends to maintain high customer satisfaction.Able to reduce total labor spend 0.5% while delivering 120,000 more parcels in 2020,greatly reduced on-the-job accident rates 41% YoY, and maintain high employeesatisfaction while minimizing turnover.Led team of Supervisors, Mail Carriers, and Clerks, lead weekly meetings to informteam on current operations, procedural updates, and current KPIs, develop improvedgoal setting practices to provide greater transparency, and implement updated OSHAstandards.Developed and analyzed advanced reporting, including attendance, productivity, androute efficiency, worked with internal leaders to pinpoint areas of operationalimprovement, and lead change management for roll out of new processes.Proactively measure trends, efficiencies, and effectiveness of sales and resourceutilization, and analyze sales data, budget variances, and contract agreements; workwith leaders to support financial reviews and maintain continual contract compliance.Led restructuring of report measuring custodial work hours, collaborated with 23 postoffices, collected and analyzed data related to labor spend, scheduling, and qualitystandards, and worked with APWU Union leaders to review and gain buy in forproposed updates; new operational strategy saved $978,000 in liability expenses.Co-led Route inspection, partnering with 2 other office managers, led analysis of 27routes, ensured postal carriers were following contractual requirements for breaks, routepaths, and delivery standards, and analyzed average mail volume, parcels, deliveriesmade, and miles traveled per carrier; identified multiple opportunities to combine routesto maximize productivity and reduce labor spend.

Santa Fe, New Mexico, United States

Contributed to a positive, cohesive team atmosphere to breed success resulting in winning the Pecos League Championship.Encouraged both continued improvement and good sportsmanship amongst teammatesDemonstrated strong leadership skills both on and off the field.Constantly developed goals to achieve success and displayed the drive to achieve them.

Bachelor Of Business Administration - Bba, Finance, General

Courses included: - Accounting - Finance - Business Ethics - Business Capstone

Education record