Nick Blessinger Email & Phone Number

Hillsboro, Or, Us

Wilsonville, Oregon, Us

As a member of the Avamere Technology Group Leadership Team, act as a custodian for the group by providing strategic and operational oversight, serving as a key transformational leader in a complex and diverse organization. Responsible for promoting maturity and excellence in the arena of IT Service and Delivery Management; aligning user services to new processes centered around ITIL principles, driving efficiencies in operations, while creating a team structure from which growth and development are not only encouraged, but expected.● Serve as the leader, coach, and mentor for the Service Desk, Assets, and User Account Provisioning & Management teams; providing guidance, direction, and a collaborative atmosphere for User Services team members to learn, grow, and make a difference in the organization.● Oversee maintenance agreements, warranties, and vendor contracts for services, software, accounts, and hardware employed by the Avamere Family of Companies.● Analyze performance of Service Desk and Service Planning teams’ activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of IT services and systems.● Partner with internal leadership and external stakeholders to define and support business and technology goals through collaborative and intuitive approaches, leading to a more mature and strategic focus.

London, ., Gb

Effectively led a small but diverse, team of US-based Retail IT Engineers, charged with overseeing the comprehensive physical and virtual IT infrastructures for all US Retail stores. Accountable for maintaining business as usual in the areas of Point of Sale, Network Administration, and all other Retail IT Operations regionally; while keeping an eye toward future growth and evolution, focused on new and robust value-added solutions globally.● Ensured the expected reliability and uptime of all store systems, while providing an analysis of production problems to guide applications and infrastructure teams to improve systems availability and solve recurring problems. ● Partnered closely with global counterparts to plan and execute IT projects, including but not limited to, hardware improvements, software and release management, security, and Network enhancements.● Maintained cross-functional, internal, and external relationships, to steer the Retail IT team towards customer-focused, sustainable, functional, and technical growth.● Influenced change and growth by combining diverse experiences and industry knowledge with a coaching and educationally driven mindset.

Beaverton, Or, Us

New York, New York, Us

Develop and manage the complete case project lifecycle; ensuring end-to-end delivery of operational deliverables to meet or exceed client expectations for multiple projects concurrently. Collaborating simultaneously with Client Services Management and various internal operational groups to meet project objectives relating to data services, software development, print fulfillment, and mail services.● Act as the primary point of contact for project status (including communicating status to management and executives, as requested) and delivery of daily project health reports.● Manage interdepartmental communication, liaise and build relationships between operational departments, removing roadblocks, and calling/managing meetings whenever necessary.● Document important project discussions, milestones and recurring issues in high-stress situations.● Incorporate critical thinking and problem-solving skills to communicate risk, while providing solutions to aid in risk mitigation.

Provide in-depth experience, knowledge and active leadership in areas of IT and business management. Promoting operational excellence, system and process maturity through coaching, training and excellent communication. Possessing a solid business mind with the ability to utilize my IT functional skills to execute the short-term objectives while delivering on the long-term strategy.

Beaverton, Or, Us

Led team for global, technology service organization to ensure excellence in delivery of efficient and effective service operations and process management. Directed service improvement initiatives to optimize operational performance throughout Technology Operations organization. Partnered with diverse teams to address challenging scenarios and influence decision-making.● Reduced resolution time 25% for all major technology incidents across organization by coordinating and steering resolution efforts.● Cultivated and managed relationships with key stakeholders throughout technology organization, ensuring value of service operations was realized.● Enabled exceptional end-to-end cross-functional service delivery by employing key service management processes.

Herzogenaurach, Bavaria, De

Directed Global Retail Concepts Interfaces team with complete accountability for ownership and development of entire online platform landscape and attached applications for sourcing all in-store materials, ranging from fixtures, furniture, and concept hardware to digital assets and collateral retail materials.● Piloted, developed, and expanded Interfaces team 50% within Global Retail Concepts organization by providing guidance and leadership, evaluating core competencies, and promoting high performance and flawless execution of all internal standards and processes.● Oversaw system development and maintenance budget of over 1.5M Euros (approximately $1.75M) annually, achieving industry- leading cost / quality ratio and cross-functional synergies.● Managed critical relationships with key strategic partners across all brands and internal business units, external vendors, project managers and developers, ensuring adherence to industry-leading systems and processes.● Secured cost- and time-saving potential by translating and integrating business demand into team specific actions and cost-conscious business plans.● Supported and maximized profitability and overall growth of Store Development by utilizing strategic development initiatives to deliver industry-leading performance and precise functionality to all applications and platforms.

Herzogenaurach, Bavaria, De

Functioned as primary IT and Business liaison within cross-functional global project team. Led project development meetings, managed vendor relationships, analyzed existing business processes, and developed customized solutions to deliver state-of-the-art Point of Sale and Retail Back-Office system to adidas retail stores globally, with initial focus on Western Europe, Russia, Ukraine, and Kazakhstan.Planned, moderated, documented all business requirements and specifications, creating multi-tiered project blueprint using hybrid of classic waterfall and Scrum methodologies.● Managed system integration for Point of Sale and Retail Back-Office Enterprise solutions, providing seamless end-to-end retail system landscape.● Created and fostered relationships with multifaceted external and internal business partners, forging new alliances and strengthening existing business partnerships.● Acted as Functional Test Manager, developing test case development and execution for Regression, Function, and User-Acceptance testing.● Managed installation of all Point of Sale and Retail Back-Office system hardware and software for project development environment, ensuring efficient testing and quality assurance.

Herzogenaurach, Bavaria, De

Herzogenaurach, Bavaria, De

Oversaw business analytics for adidas Retail stores in US and Canada. Performed software testing; provided detailed documentation and implementation for Retail Point of Sale (POS) and workforce management applications. Deployed updated system functionalities and version upgrades as business dictated.● Interpreted and translated business needs into operational process and software change requirements, providing highest quality IT and business solutions.● Acted in compliance with Global IT standards, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs), pertaining to appropriate Incident and Problem management, investigating solutions and solving informational challenges.● Oversaw Microsoft XP software upgrade and Wide Area Network (WAN) implementations for all adidas North America Retail locations, securing best-in-class systems and services.● Managed system implementation for new and existing US Retail store locations by providing Retail POS systems installation, networking support and project leadership for store openings, refits and remodels for over 30 locations nationwide.

Beaverton, Or, Us

Masters Of Science, Management And Organizational Leadership

Biology

Bachelors Of Science, Business Administration And Marketing