Nikki Booth Email & Phone Number

Virtual

Winfield United division - Agronomy wholesale.*Provide support for the WinField United Supply Chain distribution of CPP & PNP products. Contribute to the overall success of the Hubs and ASCs to meet customer expectations and sales and profitability for WinField United. Act as a subject matter expert for all product movement/logistics and discrepancies between manufacturer, plant or warehouse.

Geneseo, Il

*2020 - Annual Management Training (TTT) for Customer Service/Sales, Supply Chain Management, Fleet/Transportation Management, OSHA, DOT, EHS.*Championed regular in-season inventory counts, resulting in a reduction of inventory write-offs from nearly $65k to about $3k per year.*2020 - Geneseo ASC point of contact for Mayflower Item Forecasting and Backorder Management.*Power BI Reporting, JD Edwards.*Reduced incoming LTL freight time on rush orders by 6 working hours, for no additional fees. *2020 - WU EHS systems site champion.*Process orders, returns within Oracle JD Edwards, Workday and SharePoint systems.*Customer Service: Order Processing & Returns.*Process incoming requests within 1 working hour of receipt.*Assist in completing both the weekly and full-inventory cycle counts.*Run and export reports out of JDE upon demand.*Successfully completed TalentLink online courses related to Leadership, Customer Service Excellence, Team Building, Change Management and Communication.*Prepared and presented the Hispanic Latino Heritage information during our D&I event.https://www.winfieldunited.com/

Davenport, Iowa Area

An MSC Company.INTEGRATED SUPPLIER of METAL CUTTING TOOLS and MRO products. Serviced GOVERNMENT, AEROSPACE, AUTOMOTIVE and AGRICULTURAL Industries.*Supervised a Team of 8 CSR's.*Part of the team that grew annual sales growth from by approximately $35 million in 13 years.*KPI's: Order lines by CSR (volume processed), Order values by CSR and Customer account, Order Errors by CSR, Returns by CSR.*Effectively cross-trained CSR team by 1st) Customer and 2nd) Salesman to reduce any interruptions in service to customers an promote streamlined communication and develop strong and effective working relationships.*Part of team that setup, maintained and reviewed 5,000+ item SKU’s, and maintained Tens of millions of dollars in Inventory value.*Provided Kanban, CribMaster, Min/Max and ERP systems analyzation and ongoing maintenance for Top Tier customer contract accounts.*Consistently held the first or second KPI position within the team, servicing specific customer accounts directly and personally, myself.*TSM - Tail Spend Management (Vendor Consolidation) - Team Leader. Consolidated over 60% of the bottom suppliers into the top suppliers, streamlining supply for a Key Account.*Member of the 2018 AS400 Super-User Implementations team at corporate office.*Sourced, re-sourced or consolidated items, as needed.*Key facilitator of communications with Customers and Vendors to meet product needs as they changed.*Analyzed product usage and adjusted stock levels in house accordingly, on a consistent and on going basis.*Ensured all daily orders were processed timely and correctly for key accounts. Used EDI with all customers and vendors with capabilities.*Worked with customer's Blueprints and Project spreadsheets to manage upcoming build projects and plan BOM for kit projects or customer builds.

Davenport, Iowa Area

FSS - Full Service Supply, Inc. Division. Location closed after being sold, to Ferguson Supply.INTEGRATED SUPPLIER of METAL CUTTING TOOLS and MRO products. Serviced AEROSPACE, AUTOMOTIVE and AGRICULTURAL Industries:*Managed a team of 5 full-time CSR's, who processed orders, returns and most special and/or expedited purchasing needs for our mid-west customer base.*National training facilitator for VMI (Vending Machine Integration) supply program. Part of the team that setup and supplied inventory onsite at remote customer locations. CribMaster, Bar-code scanning with KanBan cards, Crib organization.*Organized and hosted our Annual Customer Appreciation event.*Responsible for all custom reporting needs for our internal and external customers for the Midwest Region.*Created Procedure and Process training manuals for Midwest Region - both for our internal Customer Service Team, and also for our Customers themselves.*Reported quarterly branch information to district manager.*Solely responsible for hiring, training, reviewing and maintaining the customer service team.*Worked with Purchasing to ensure that customer's inventory needs were planned for.*Heavily involved in setting up the new communications processes with our Customers and Suppliers.*Established this new office along with the onsite Supplier Coordinator.*Held the Flagship CSR role at a brand new service center location.

Bachelor Of Arts - Ba, Business/Commerce, General

High School Diploma

*Graduated with High Honors *Class Citizenship Award Recipient *Captain - Varsity Basketball Cheer Leading Squad