Nicholas Bowers Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

San Francisco, CA, US

Cupertino, CA, US

• Assisted development of property management platform to expand focus on clients with more enterprising needs for larger buildings from 8 to 60 units.
• Designed operating standards focused on bulk ACH transactions, standardized financial reporting, expanded regulation enforcement, and assisted in design and development of future platform updates.
• Managed client assets, and work with field team to ensure quality goals are met, and upgrades recommended and executed.

• Launched online platform connecting hospitality employers with candidates evaluated via qualitative and quantitative assessments:
• Market research: conducted interviews with target candidates and employers to measure viability of business model and market; completed business and marketing plan, P&L projections, brand designs, and mockups of website.
• Coding, design, and usability testing: performed all coding requirements for front-end and back-end support of website.
• Developed front-end UI and back-end database using prior knowledge of CSS, PHP, JavaScript and SQL, supplementing knowledge with online forums and public APIs to streamline certain components of the website.
• Improved usability of website via end user testing to evaluate functionality and design and Google Analytics and Alexa results to identify navigation habits, reduce bounce rate, increase interaction times and encourage.
• Social marketing, SEO, and sales: focus on advertising and SEO to drive website traffic, drafted contract terms and conditions.

Mclean, VA, US

• Trained to oversee revenue forecasting for Bay Area Hilton properties as a member of the ten-person revenue cluster team:
• Revenue forecasting responsibilities: analysis of historical data and competitor information, maintenance of financial models.
• Strategically set room rates to maximize client mix by hotel and drive year-over-year revenue growth by working with multiple teams to analyze patterns in direct sales, group and airline contracts, and seasonal.
• Monitor hotels in comparative set to track competitive price points, customer reviews, star ratings, and brand awareness.
• Routinely update revenue management tools with latest rates by room types and rate codes by distribution partner.
• Act as liaison across internal sales teams, online travel agents, multiple distribution channels, and call centers to provide the proper rate code by sales partner and ensure consistency and accuracy in listings, room.

Quarry Bay, Hong Kong, HK

Managed small intimate team at five star luxury hotel. Managed scheduling, training, and supported Director of Revenue. Hotel was sold shortly after accepting position, and department was centralized.

Mclean, Virginia, US

• Managed operations of 169-room hotel and full-service restaurant with team of five managers/supervisors, and 60+ line employees:
• Sourcing and supplier management: vendor evaluation, contract negotiation, goods and services delivery and payment
• Responsible for capital expenditures planning and accounts payables processing in addition to overseeing monthly invoice balance of $30K+ by submitting payment requests, settling overdue amounts, and raising or closing.
• Executed 15 new contracts and ensured timely and cost-efficient facilities goods and services provisioning such as linen and dry cleaning, chemicals, equipment repair, shuttle maintenance, and delivery of food.
• Finance and operations: purchase order approvals, internal audit, budget checkbook, health and safety standards preparation.
• Maintained financial and operational stability by reviewing and approving $50K+ of monthly expenses, tracking food & alcohol stock to limit waste, replacement linens, and cash flow to fund Hilton commission and credit.

• Maximized top-line revenue through revenue analysis and forecasting, and relationship management with third-party sales channels:
• Top-line revenue generation: industry knowledge to set optimal room rates, establish asset positioning across reseller network.
• Established rates and client mix to boost sales by researching historical sales and customer travel patterns driven by key events such as conferences and holidays particular to the typical patron of the Financial.
• Worked with sales department and reservations desk to leverage meeting space and special event sales to contribute to overall hotel revenue while also driving reservation process improvement to ensure accuracy of room.
• Asset positioning across third-party sales channels: brand management, strategic product placement, competitive pricing.
• Drove revenue through online sales channels by working with Online Travel Agents (OTAs) to set promotions, identify ways to improve customer ratings, and ensure accurate hotel listings that highlight qualities.

• Oversaw hotel union team of 40+ supporting front desk, concierge, valet, PBX call center, and VIP lounge for 552-room property:
• Team development and training: responsible for hiring and training programs, performance reviews, and team building.
• Spearheaded process improvement initiatives relating to KPIs such as guest loyalty and satisfaction, top-line revenue, and employee happiness; weekly meetings with General Manager to review current status and plan of.
• Appointed as chair of new BLUE Energy program at Hilton, responsible for making decision impacting corporate culture, which included issues related to guest and employee satisfaction, environmental policies, and team.
• Managed entire hiring process as well as ensuring all union contracts regulations on scheduling, overtime, and vacation were met; addressed any issues through resolution with a union representative or through mediation.
• Exercised Train the Trainer certification to develop and lead training across departments, even outside designated areas.

Coached 30+ employees in complex property of 199 & 127 room hotels with separate unions. Managed unique “W” culture, and achieved multiple 95% Quality Audit inspections. Lead trainer for new PMS roll-out, including downtime and upgrade management. Taskforced to W SF as needed.

San Francisco, California, US

Developed guest service programs from scratch to increase guest satisfaction scores, raising scores 10 points. Managed 50+ union employees. Hired and developed many associates that became leaders in the organization. Promoted internally to W New York.

San Francisco, California, US

Directly recruited after praise from Starwood internship program. Completed hands-on training throughout hotel, became “youngest” 6Sigma Green Belt in company with major focus in Front Office and Food and Beverage operations. Acting manager prior to being promoted internally to Front Desk Manager.

Bethesda, Maryland, US

Assisted at Front Desk/Room Service, shadowed department managers, performed Bell/Concierge Service, overall restaurant Hosting/Serving, learned checkbook/scheduling. Offered full time position after completion, but continued school instead. Promoted internally to Management Trainee.

Second Bachelors Degree, Hospitality Management

First Bachelors Degree, Marketing/Entrepreneurship