Provided technical leadership and architectural oversight for teams of developersArchitected complex software solutions for enterprise clientsProvided business and technology consulting to clients looking to transform their approach to software and systems

Developed software solutions for clients, and provided consultation and coaching on agile methodology, code craftsmanship, and technical innovation.• Architected software solutions to meet various client needs• Developed a multi-jurisdictional judicial case management system utilizing .NET, Azure, and Angular frameworks• Created data integration micro services in C# utilizing Azure Service Fabric• Contributed to the development of a multi-tier web application for nation-wide customer surveying• Provided leadership and mentoring for groups of junior developers as the Great Lakes regional coordinator for Pillar’s apprenticeship program• Coached client developers on principles of software craftsmanship and agile practices• Interfaced with senior leadership within client organizations to strategize around implementation of new technologies• Provided technical leadership and oversight for an enterprise transformation and velocity project

Developed and maintained several global e-commerce websites and supporting infrastructure.• Coded HTML 5 e-commerce websites for data-rich scientific products• Developed custom JavaScript modules • Maintained data for product catalogs ranging from ten thousand products to one million products• Supported and maintained the health of the web application infrastructure such as Apache Tomcat, Apache HTTPD, Apache Solr, and various web services• Re-architected and developed new back-end frameworks for several web applications• Learned multiple legacy application frameworks to maintain business continuity • Provided ad hoc application, system, and performance analysis to troubleshoot application errors and to improve customer experience• Gathered requirements and worked with multiple departments to provide effective solutions• Installed and configured multiple development CentOS Linux servers

Developed and maintained tools to provide an enterprise view of system and service health. • Architected and implemented monitoring and performance analysis solutions for high-availability systems• Gathered requirements and maintained the project plan for systems level software development• Coded HTML 5 compliant dashboard applications for enterprise incident management and escalation • Provided ad hoc system performance and problem analysis for high availability enterprise applications and services• Created synthetic transaction scripts for application monitoring• Participated on cross-functional teams to assess and resolve major incidents• Developed process documentation for executive and technical staff• Interfaced with other systems engineers and teams to assist in issue diagnosis and resolution• Participated in on-call rotation• Supervised and mentored an undergraduate computer science student• Provided in-depth knowledge transfer and acted as a resource to new colleagues• Participated in departmental committee to evaluate new technologies and solutions

Provided technical application support for the Sunrise Clinical Manager implementation including performance analysis and problem resolution for client devices. • Supported software and infrastructure components for the UM-CareLink/SCM enterprise application• Developed tools for troubleshooting and analysis of workstation, client, networking, and performance issues, utilizing WMI and Visual Basic scripting• Provided troubleshooting and diagnostic expertise for technical issues that arose in the SCM application and surrounding OS • Envisioned and developed device survey program for automatically gathering information from workstations and application logs efforts to proactively monitor the health and functionality of workstations in the UMHS environment• Analyzed device survey data and presented reports to MCIT management and executive leadership about the current state of inpatient unit computers, as well as future initiatives• Partnered with other MCIT teams to provide support for the clinical infrastructure• Supported and maintained the Sentillion vault farm for context sharing applications (CCOW)• Supported the downtime-to-paper application and virtual machines used in the downtime process• Represented the Technical team on various projects within UM-CareLink• Created and managed SharePoint application servers and sites• Created documentation and diagrams for the UM-CareLink server hardware sets and the Sentillion vault farms• Wrote extensive documentation for technical processes, application upgrades, and for many common team functions

Deployed new devices into the UMHS clinical environment to support the Orders Management Project for clinical order entry. Coordinated day to day on-site details between construction, telecommunications, facilities, and deployment groups.• Deployed and maintained computers to clinical units dedicated for use with the UM-CareLink/SCM application• Implemented and supported Launchpad context sharing using the CCOW standard on UMHS computers• Provided desktop support for Core-Imaged computers including troubleshooting and escalation of technical issues• Imaged and deployed workstations, laptops, and printers• Coordinated workstation deployment to clinical units• Provided technical support for the SCM training environments and hardware • Partnered with OMP Technical team to maintain and refresh training databases in SCM• Created a series of manuals to guide various levels of MCIT non-technical staff in problem resolution and escalation for hardware, software, and networking issues• Coordinated, tested, monitored, and resolved issues with Websense (web filtration software)• Executed new queries and designed reports in the OMP Deployment Database

Provided technical support for computer equipment and software used for neuropsychological evaluations. Provided technical support to Neuropsychology faculty and staff.• Administered all research and clinical computers• Installed and maintained all clinical software• Developed and maintained research support and test battery databases• Created and administered billing and patient database for recharge cases • Interfaced with MCIT during creation of M-Core scheduling software (requirements gathering and testing)• Defined policies and documented procedures for division administration• Provided general support to faculty and staff with computer and software issues