Nathan Burleson Email & Phone Number

• Manage and maintain the SharePoint site collection and infrastructure.• Design and implement SharePoint site information architecture and site navigation.• Designs, develops, troubleshoots, debugs, implement and maintains components of the intranet site.• Manage the homepage maintaining the proper balance of content and tools.• Lead projects to improve sites on the intranet and deliver new tools to the intranet.• Monitor site analytics and report on key performance indicators.• Ensure coordination between IT, HR, Corporate Communications, and all other teams.• Coordinate efforts of central content owners and support intranet group owners in maintaining active groups.• Monitor user-generated content for appropriateness.• Assists in project planning; provides reports and updates as required.• Communicate with internal stakeholders on the progress of proposed design and work of sites and/or pages.• Serve as a liaison between internal leadership teams and external vendors/partners.• Work with stakeholders to assess their needs and together plan and problem solve.• Investigates, evaluates and implements new technologies to build more effective communication.• Establishes and maintains security protection controls and protocols.• Provides appropriate level of instructions, training, and documentation on the intranet sites.• Maintains high level of knowledge and skill with all software and tools related to the design and production of intranet sites/pages.

Little Rock, Ar

- Identify, prioritize and resolve reported problems including data, account, desktop hardware/software, including application issues.- Provide technical support to system users and customer support staff.- Evaluate user needs, define technical problems, and works with operations/development staff to determine solutions and assist users in implementing solutions.- Research and recommend relevant technology solutions to Director of Technology and Education Leadership Team.- Assist with inventory of IT assets across campus including switches, desktops, wireless access points, laptops, classroom technology, labs, and printers.- Gather, maintain, and verify data as needed.- Install and inventory discipline/function-specific software.- Provide users with instruction and training for computer applications and assist with the problem-solving process with including follow up to ensure the issue is resolved and direct unresolved issues to the appropriate team.- Serve as a key project resource for annual IT deployments.- Maintain a highly functional and aesthetic condition of technology equipment in all labs, computer-aided classrooms, and technology-enhanced classrooms, including printers and multi-function devices.- Troubleshoot and support other network and system functions as required and cross-train with appropriate staff as necessary.- Assist in maintaining documentation and instructions for IT Ticketing issues.- Provide customer assistance in person, remotely, or by phone.- Deliver a high level of users' service in a collaborative environment with a focus on helping users resolve issues the first point of contact.- Assist members of the Information Technology staff with troubleshooting on an as-needed basis.

Little Rock, Arkansas Area

Arkansas, Mississipp, And Oklahoma

Managed Arkansas, Mississippi, and Oklahoma Relay Service, focused on Captioned Telephone sales/marketing, and providing new business development for a new wireless division targeting the deaf/hard of hearing community. Built and maintained client relationships with new and existing accounts including businesses, non-profits, and education serving an audience. Identified needs and opportunities including completing the Request for Proposal (RFP), delivered presentations/demonstrations, negotiated, influenced, and closed new business opportunities.

Rochester, New York Area

To be Installer for serving customers by installing and servicing Z products and to be Sale Representative, who specialize in making sales on Z Videophones equipment and benefits. The tasks includes demonstrate the benefits and Z products to customers and ensure the customers are provided with information thus promote customers to produce educated decision by signing up with The Z.

Working close with Director of Product Development by taking beta test on each new product and lead 400+ of the beta testers in nationwide to ensure its successful.

Clearwater, Fl

Researching and report to Director of Product Development by taking beta test each new product and lead the beta testers to ensure its successful. Developing new website for kiosk to display about new product this company release.

Little Rock

Bachelor Of Science (B.S.), Multidisciplinary Studies

Activities and Societies: Assistant Webmaster/ Social Media for The TigerMedia, Student Advisor for BrickFestival 2013, Social Media.

Associate Of Arts And Sciences (A.A.S.), Information Technology

Activities and Societies: Assistant Chairperson of RockFestival 2012, Chairperson of Deaf Basketball Association, Community Student.

Education record