- Led technical development and project management efforts to implement ERP systems such as (Microsoft Dynamics 365 CRM and HR systems)- Developed training resources for departments using new ERP systems.

- Providing consulting services to Ethnos360 for their Office 365 tenant- Delivered a corporate Business Glossary system using SharePoint Online- Develops Microsoft PowerApps for access to SharePoint Online content- Develops Microsoft Office 365 Flows- Develops modern and classic SharePoint sites, including custom lists, libraries, wikis, etc- Assists in the development of Office 365 implementation strategies

- Provided leadership to a customer service team of over 10 staff- Developed corporate SharePoint Online sites for the company- Developed and maintained internal knowledge-base wiki for all product knowledge, FAQs and department processes using SharePoint Online- Developed training plans and business procedures for customer requests such as refunds, product complaints, checkouts, wholesale and general product inquiries

- Provided leadership to team of engineers and analysts- Started Wycliffe USA's first ever Data Administration/Information Management group- Created strategies to assist in enterprise data system delivery- Created data governance program with liaisons throughout the organization- Created a data dictionary and business glossary for terms- Facilitated business intelligence reporting/activities with various leadership teams

- Created a new team of database engineers and analysts to support BI efforts- Created a strategy for the delivery of key performance metric for leadership teams- Analyzed and brought in analytic platforms for BI development

- Created the first ever Human Resource Information Systems (HRIS) team within Wycliffe USA- Put in place a support (help-desk like) system to support staff throughout organization in HR systems- Regularly collaborated with IT leadership to work on projects and fulfill data requests other asked for- Helped create and maintain HR records center for document retention.- Served as one of the few Microsoft SharePoint champions in the organization- Served as the HR representative for the organization's CRM governance team.

- Led project with the IT department to build out Wycliffe's first ever online application system- Served to help facilitate applicant processing for Wycliffe USA- Organized and facilitated phone calls, files, emails, transcriptions and process for applicants- Served as the primary trainer and system admin once online application platform was launched

- Managed team of financial planners- Developed financial freedom plans to show clients how they could become debt-free - Sold life insurance policies to clients- Helped develop investment plans for clients

- Helped optimize and develop new techniques and procedures for call center teams- Assisted customers with auto insurance claims, payments and troubleshooting questions

- Helped with day-to-day store operations such as opening, closing or shipping acceptance- Assisted customers in store with item location or checkout- Trained new staff on all elements within the store- Facilitated regular inventory checks and product return processes