● Taking full ownership of projects from the project kick off call to project handover to the client, also taking the client tickets and providing the resolution within SLA time. ● Creating Change Requests and collaborating with the Customer Success Manager to showcase the technical aspects of the identified issues.● Developing comprehensive project plans, defining day to day tasks, and setting delivery timelines.● Leveraging strong problem solving skills to quickly identify and implement solutions for project and Managed Service challenges.● Scheduling and conducting meetings with clients to provide updates on project/Managed service status and address any blockers in the implementation.● Implemented granular access controls for users and roles on AWS resources to prevent manual errors and ensure application uptime.● Providing support to the team in infrastructure implementation, troubleshooting server &network connectivity, application deployments, and managing projects for optimal performance.● Ensuring cost optimization by creating budget alarms and monitoring expenses.● Ensured backups were in green status and maintained for point-in-time recovery, ready for use when required.● Conducted comprehensive monthly reviews of account performance, security, and configuration changes, ensuring transparency and continuous improvement.● Supporting the customer with any problems they encounter with their infrastructure as a top priority.

● Installation and configuration of Apache/Web logic on Solaris, Linux and Windows.● Updating Servers OS hardening , Installing basic commands traceroute, telnet, mysql etc.● Troubleshooting skills with network protocols such as DNS, TCP/IP, SMTP & SNMP. ● Installation and configuration of Apache/Nginx on Linux and Windows.● Experience in writing basic Shell scripts using bash for process automation of databases, applications, backup and scheduling.● Creating daily health check reports of Servers& Storage's.● Strong technical background in Storage, Disk Management, Logical Volume Management (LVM) and logical partitioning.● Installation of SSL certificates Linux servers.● Working on the backup and make sure it happens successfully.● Monitored entire client infrastructure to prevent disasters and ensure system stability