Nicolò Cacciamano Email & Phone Number

Sofia, BG

Sofia, Sofia City, Bulgaria

• As an Account Manager, I handle new business, expansions, and renewals in Italy, focusing on customer retention and identifying opportunities. I build strategic relationships with Progress MSP partners, ensuring a.
• Key Account Management: I manage key accounts by fostering strong relationships with NOC-SOC Managers and CxO executives, and drive growth through upselling and cross-selling the full INFRA product suite, including.
• Sales Process Management: handling the entire sales process, from client identification to deal closure, and collaborating with Marketing, Legal, Professional Services, Pre-Sales, and BDR teams to ensure effective.
• Business Strategy: managing Italian market quotas through pricing negotiations, quote preparation, and PO revisions, while also developing and implementing go-to-market (GTM) strategies to drive sales growth and.

Sofia, Sofia City, Bulgaria

• Responsible for the Italian AMD market, I was managing the entire sales process, scouting potential clients, together with maintaining strong and efficient relationships with existing ones and OEMs, to ensure unique.
• Customer Relationship Management: following a structured approach to sales that includes planning and preparation, engaging with clients, discovering their needs, presenting tailored solutions, securing commitments.
• Pipeline Management: I leverage CRM Salesforce management to streamline the sales process, track client interactions, and analyze data to enhance sales strategies and drive business growth, through generating detailed.
• Executive Relationship: defining and executing Go-To-Market (GTM) strategies with server, cloud, and client OEMs, through the building of strong professional relationships with IT managers, Engineering teams, and CxO.

Sofia, Sofia, Bulgaria

• As Operation Supervisor, I was responsible for the organization and calibration of the dedicated Departments, monitoring the performances of 400+ CX representatives; creating and maintaining visual reports and.
• Team Management: directly responsible for 40+ Team Managers, with 5 languages and 4 LOBs; monitoring metrics and developing performances, according to client’s KPIs, and honoring SLA (monitoring, action place.
• Project Supervising: assuring Efficiency and Quality of the Account, ensuring Client KPIs, through the balance between the dedicated Departments and Ops: Quality, Training, Recruitment, WFM, HR, and Payroll.
• Forecasting: collecting, preparing, analyzing, and sharing Data to ensure data-driven decisions as part of the Business Strategy, as well as presenting Weekly and Monthly Business Review performance.

Sofia, Sofia, Bulgaria

• As a Team Manager, I was responsible for organizing daily tasks and setting priorities for a medium to large group of 50-100 agents.
• Performance Management: I evaluated KPIs, offering suggestions to improve agent performance based on client requirements and SLA expectations.
• People Management: conducting coaching sessions, monitoring agent metrics, and fostering their development.
• Project and Workforce Management: I participated in quality review processes, including weekly QA-Ops calibration meetings aligned with client needs, and I managed real-time analysis and WFM, overseeing agents' working.

Sofia, Sofia, Bulgaria

• As an Operations Subject Matter Expert, I became the first POC between CX representatives and Managers.
• Shadowing: providing Basecamp support and conducting shadowing sessions for newly hired agents on Airbnb operations and workflow best practices.
• Performance review: reviewed tickets and cases to evaluate agents' work, offering guidance to enhance their performance.
• Live Support: additionally, I offered floor coverage by addressing issues and requests, providing timely support where needed.

Sofia, Sofia, Bulgaria

• As a Community Education Agent, I provided web support to customers by answering their inquiries via phone and email, ensuring the highest standards of customer satisfaction (CSAT).
• Business Cycle: followed company procedures and escalated cases to the appropriate departments when necessary.
• Customer Experience: consistently conducted research and applied deductive reasoning to resolve customer issues.
• Teamwork: actively collaborated with team members to achieve our shared goals, contributing to the development of a strong team cohesion.

Pisa, Toscana, Italia

As an Italian Language Teacher to Foreigners at CIF in Pisa, Toscana, Italia, I successfully managed and organized classes for students of various levels, including beginners and those preparing for the PLIDA certification. I facilitated multilanguage and multicultural communication to create an inclusive learning environment.

Pisa, Toscana, Italia

• As Administration Manager, I was in charge of exploring new businesses and for the retention of existing customers; as well as for the accounting implementation and the organization and promotion of events.
• Accounting: POC for the legal documentation between the Association and our customers, as well as responsible for managing invoices and subscriptions.
• Strategic Planning: strategic planning for customer acquisition and retention, through management, organization, and promotion of sports and culture events.
• Administration: populate and maintain the database for our internal collaborators and customers.

Pisa, Toscana, Italia

Pisa, Toscana, Italia

As a private teacher, I specialize in Italian language instruction for foreigners (L2), Chinese language at A1-B1 levels, and university-level History and Philosophy, using an individualized approach that incorporates video, dialogue, grammar exercises, and audio tools.

Pisa, Italia

During my time working on a project for live translation at sports and social events, I managed the operational coordination between Chinese and Italian teams (joint with Chongqing University's team 重庆大学) and provided live technical support. This role involved navigating multicultural communication challenges and localizing work plans to ensure seamless.

Laurea Magistrale / Master Of Arts - Ma, History And Civilization, Contemporary History, 110/110 Summa Cum Laude, Graduated With Honors

"Una Sconfitta in ogni luogo è una sconfitta ovunque. Dalla Parità Strategico-Nucleare Bipolare al Confronto Sino-Statunitense: la Corea.

Google Data Analytics Professional Certificate

In the process of earning the Google Data Analytics Professional Certificate, I have completed eight courses, developed by Google, that.

One Year Scholarship, Chinese Language Studies

Chinese Language and Culture Studies

Laurea Triennale / Bachelor'S Degree - Ba, Contemporary History