Provide the support layer to the PMODeveloped an understanding of required business acumenWorked with different functional services within the organizationUpdated all project timelinesCreate staffing plan updates in WorkfrontScheduling and recap support for internal/client meetingsUpdate the project status setup and maintenance of project/program financial reportingInternal job creation and maintenanceRouting assignments via Workfront

• Manage multi-million dollar digital campaign budgets for Red Bull and Visa• Demonstrate ability to quickly learn proprietary media systems (Prisma/Invoice Tracker Database) and utilize AMPD reports (Actual Monthly Placement Data) to analyze delivery data• Efficiently process open items and vendor invoices ready for cost audit processing• Demonstrate attention to detail by identifying discrepancies• (Planned costs and delivery numbers)• Utilize strong communication skills when working with vendors, media teams, and financial analysts to resolve issues and reconcile invoices

- Greeting clients - Managing conference room scheduling- Preparing for key client visits (signage, work space prep, etc)- Handling client travel arrangements where necessary- Created schedule a month ahead of time-Temporary Position

- Tracked bills via Excel and send to Rising Solutions for payments.- Tracked injuries from beginning to full duty release with no restrictions via Excel - Wrote and send out legal letters to their correspondents- Tracked of hours and manage payroll for injured employees- Main point of contact for billing, employees, insurance, legal issues, and clients- Liaison between attorney and employee-Communicate with clients regarding injuries and employee updates-In charge of employees being accommodated for light duty work- Make safety videos via PowerPoint- Determine compensability of each claim upon review- Conduct investigations on injury claims

- Created a crisis communication plan, this included templates of press releases- Created a protocol on how to handle media calls.- Created an advertising plan using Google and Facebook analytics- Made suggestions to use Google Adwords to increase page visits by 10% in 4 months.- Made edits to the company website to be more SEO friendly for Google and increased page visits by 10%- Track Facebook activity for reviews, mentions, shares, likes and followers- Track company website visits and increased visits by 10% through Facebook Analytics and Google Adwords

- Created press releases for companies as classwork.- Created an advertising plan for the Chicago Art Deco Society; included advertising planner book, formative research, insights and mock advertisings.- Created a public relations campaign for Paqui Chips; included formative research, insights, and objectives.- Pitched a public relations campaign for Olson Agency.- Pitched advertising campaign for Chicago Art Deco Society.

• Meet individual customer email captures goals.• Meet outlined Service Culture and Customer Service Expectations.• Maintain a working knowledge of the Fit, Fabric and Function details of all Under Armour products.• Process transactions and returns; assess reason for returns and provide solutions; upsell additional products and accessories.• Maintain effective communication with customers, teammates & management.

Centralized Services Coordinator• Provide ongoing support and coaching to the team and the field customers.• Process inbound and outbound calls as needed in a professional manner.• Monitor data entry and call activity using the tools provided.• Communicate and update the field office customers regarding current jobs as needed.• Track and communicate issues and resolutions regarding current Centralized Services processes.• Other tasks included, but not limited to: Completing shift reports, priority reports, supervisor reports, standing job checklist, ongoing training checklist, and training matrix.• Special projects as assigned by the CSM; including, but not limited to, Background Check information distribution, Employment Authorization information distribution, Drug Test information distribution and related prioritization of the workflow.• Create call scripts, record automated messages, and log results for call jobs.• Make live outbound calls as needed using call scripts.• Create and produce reports from web-based applications as needed.• Schedule CSR’s based on work volume and availability on a weekly basis.• Coordinate all aspects of the workflow and staffing as needed.• Provide continuous training and improvement to the team and the environment.• Ensure that all systems are updated and CSR’s are proactively performance managed

Sales Specialist PINK / Temporary Holiday Bra Lead Supervisor• Monitor sales activities to ensure that customers receive satisfactory sales results.• Provided excellent customer service to patrons of clothing store, including making product recommendations.• Worked as cashier dealing with purchases, returns and exchanges, handling cash register and credit card machine.• Provided excellent customer service in a fast-paced work environment• Maintained thousands of dollars of inventory daily, ensuring product quality and preventing internal and external shrink.• Independently initiated sales; achieving personal, team, and store goals.• Performed person to person sales and successfully up sold high-end merchandise.