Passionate about empowering individuals to find their voices, I bring a deeply personal commitment to my role at Vistavoix. As someone who once struggled profoundly with public speaking due to extreme shyness and introversion, I shattered my own barriers through theater and eloquence training. From performing on stage at the Avignon Festival to speaking at major tech events in China as an entrepreneur, I understand firsthand the transformative power of finding one's voice.At Vistavoix, I am dedicated to enhancing our association's online presence and amplifying our voice in the digital realm. Drawing on my background in product development, sales, and digital marketing, I focus on accelerating Vistavoix's growth and influence. My responsibilities include:- Crafting and maintaining a compelling online presence for Vistavoix.- Strategizing SEO initiatives and digital campaigns to boost visibility.- Enhancing online communication strategies to attract new partners, sponsors, and clients.- Implementing CRM systems and leveraging automation tools for efficient prospecting and outreach.My journey aligns closely with Vistavoix's mission, reflecting my personal evolution and commitment to helping others discover the power of their voices. I aim to contribute to Vistavoix's goal of democratizing the art of speaking, empowering individuals to communicate confidently and effectively.Let's connect and explore how together, we can continue to amplify voices and make a meaningful impact.

At Zherocode, I merge expertise and innovation. My commitment is reflected in cutting-edge digital strategies and agile product development. In the vast digital landscape, I am your guide, ready to bring your boldest ideas to life.My services include:- Digital Strategy: Conducting audits and creating customized plans to maximize your marketing and sales performance.- Product Development: From no-code/low-code to complex applications, I build solutions tailored to your market and needs.- Project Management: From concept to delivery, I oversee every detail with precision.- Automation: I optimize your processes to unlock your full potential.- Prompt Design and AI Integration: I make AI your new ally for a unique user experience.Through my work and approach, I have helped my clients save time and optimize their resources, while providing quality support to ensure the success of their projects.

As the Digital Director at Monga, I accompanied the company in its growth, going from 3 to 20 employees within 2 years and raising 2 million euros in funding. I implemented an effective marketing and business development strategy, utilizing my skills in telephone prospecting and multichannel marketing. I also managed the complete technical redesign of the company and defined an SEO/SEA strategy to improve the company's online visibility. Additionally, I put in place a CRM and efficient acquisition channels to generate new leads and develop the company's sales. My leadership and communication skills allowed me to effectively lead the Monga team and to successfully establish partnerships and collaborations. My creative mindset and adaptability also proved useful in finding innovative solutions and adapting quickly to changes. Finally, my dedication and team spirit contributed to the success of the company.

As the founder of TIE, I have supported many startups and SMEs/SMIs primarily focused on IoT and other high-tech products from design to mass production by providing advanced knowledge of rapid prototyping, specific production methods, and a wide network of experts, factories, and resellers in China. I have used my skills in marketing and business development to set up a multichannel prospecting strategy and to negotiate with potential partners and clients. I have also completed over 100 projects with crucial strategic decision making for my clients, ensuring optimal costs, quality, and deadlines and achieving significant cost savings on many occasions. Through my work at TIE, I have developed solid skills in project management, business development, and business strategy. I have also developed a strong ability to make decisions quickly and effectively and to work closely with multidisciplinary teams to achieve the company's goals.

As the Product Development Manager at ORIOL & FONTANEL, I was responsible for developing and bringing new luxury packaging products for cosmetics to production, ensuring compliance with customer requirements and efficiency in production (cost, quality, delivery time). I also worked on the continuous improvement of the company and directly supervised 5 factories. During this experience, I contributed to increasing the company's activity by developing new, innovative products and processes, by imagining, designing, and implementing new tools and machines that are adapted to the company's commercial objectives and its environment. I also successfully reduced production costs of the product portfolio by more than 30% through new partnerships and improvements. Additionally, I undertook a comprehensive overhaul of packaging for international shipping to improve customer satisfaction and reduce logistical costs while maintaining a high quality. I studied our customers' needs and implemented new packaging procedures that were tailored to their requirements while ensuring that the cost of these new procedures remained reasonable. Thanks to these efforts, I succeeded in increasing our customers' satisfaction and reducing the company's logistical costs.

As the Customer Service Manager at OnePlus, I led the European team to provide high-quality customer service through various communication channels such as call, chat, email, social media, and remote troubleshooting. I ensured support in English, Spanish, Italian and French, and was in charge of 3 account managers, 6 team leaders, and up to 40 technicians. My responsibilities included setting up a call center in Europe and ensuring adequate knowledge and technical skills, as well as managing a 2 millions Euros budget. I recommended changes to improve support performance and stability and monitored results. I also improved level 2 support procedures to reduce costs by over 30,000 euros per month and successfully reduced AHT by 50%, while improving CSAT and FCR by 10% within 6 months. Finally, I was a technical reference in specific areas, adapted to the customer environment and business objectives.

As a Community Assistant Manager at OnePlus, I was responsible for driving the company's French community by organizing online and offline events in collaboration with the marketing team. I also supervised moderators to organize the company's forum and ensured that all the latest information is easily accessible and visible online. During this experience, I participated in the organization and setup of pop-up shops for product launches and other events for fans. I also contributed to improving the company's online image and maintaining overall organization of the forum, as the user base exceeded 2 million. Thanks to my technical and graphical skills, I was able to create an augmented reality game for a community event in collaboration with several volunteer members.

Main responsibilities:• Detect and diagnose faults on complex electrical system• Read electric schemas, take measurements and diagnose incident with PC• Corrective maintenance and test following the diagnose• Intervention planning management (Reports, CMMS tools, ...)

Main responsibilities:• Voice Call support on software and hardware for sales representatives in pharmaceutical laboratories. • Work on various software and hardware (PC, printers, phones, tablets, …)• Treat everything from the creation of the incident to the resolution• Control and manage RMA process with the concern partners• Creation and management of a knowledge base in PHP on the intranet• Analysis and management of call statistics• Activity report to customers

Direct reporting: 2 Managers and up to 10 temporary workers.Main responsibilities:• Creating the business plan, the identity and the corporate communication.• Creation and marketing in short circuit of a range of handcrafted ecological cleaning products.• Sale of ecological cleaning services to individuals and professionals.

Direct reporting: 2 Quality technicians and up to 20 Quality Inspectors Main responsibilities:• Managing the non-conformity of manufactured products during in-process inspection or final inspection.• Monitoring and implementation of the QES approach of the company• Safety training and audits of workers on various industrial sites• Report and activity monitoring personalized for each customers• Planification and implementation of quality control with teams ranging from 5 to 20 people