Nicholas Caruana Email & Phone Number

Sunnyvale, CA, US

• Supported Yahoo’s global infrastructure and operations as Chief of Staff, collaborating with executive leadership on critical budget and workforce planning decisions.
• Led organizational transformation through M&As, divestitures, and public cloud migration, driving the business unit to complete goals.
• Created OKRs and KPIs to deliver results through technical program management, business planning, and strategy, contributing to the revenue growth and operational efficiency of the organization.

New York, New York, US

New York, New York, US

• Led Science & Technology and Network Site Reliability Engineering teams to resolve customer-facing outages 24x7x365.
• Re-built outage reporting procedures for Verizon Media, leading to a 100% decrease in non-impacting reporting.
• Managed primary contact center between Yahoo and Network partners, handling fiber cuts, outages, and peering requests.

Sunnyvale, CA, US

Sunnyvale, CA, US

• Led a team in monitoring system performance and security protocols in a 24/7 NOC, reducing system downtime.
• Managed crisis situations to restore services for a critical infrastructure supporting over a billion users.
• Acted as the Point-of-Contact for hand-off from international teams and managed executive escalations for impacting issues.

Buffalo, New York, US

• Directed a 24x7x365 NOC team to monitor and troubleshoot system and network issues globally.
• Revamped center operations, including outage and partner communication, reducing system downtime.
• Implemented controls and procedures to give NOC operators more access and ability to resolve issues, improving response time.

Cupertino, California, US