Nick Castle Email & Phone Number

Fort Wayne, In, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

-Equipped enterprise clients with SaaS incident response platforms ensuring enhanced digital operations and faster issue resolution. Supported enterprise by actively identifying roadblocks and providing solutions that elevated the customer experience.-Key member of the Enterprise Solutions Consulting team responsible for supporting our most strategic customers and highest value prospects.-Consistently met or exceeded all KPIs by building collaborative partnerships with senior leaders andsales professionals. Mentored and coached BDRs, SDRs, and CSMs to understand and identifytechnical needs of customers resulting in more efficient resource utilization.-Earned company-wide recognition for role in helping one of our most strategic new customers reduce their customer-facing downtime by 97% by streamlining collaboration while meeting the core companymetrics established by executive leadership.-Leverage technical expertise to lead the pre-sales discovery process including the RFP, RFI, andsecurity analysis with prospects and customers. Conducted proof of concept (POC) and proof of value (POV) processes to successfully engage potential enterprise clients.-Partnered with the Sales team to break down complex technical concepts, providing clearexplanations to all parties from engineers to C-Level executives. Successfully conducted salespresentations to highly diverse teams of all sizes.

-Successfully completed all certifications within the first eight months of employment. Technologiesincluded WAN Optimization, APM, NPM, SD-WAN, and Hyper-Converged Branch technologies.-Appointed to Commercial Market Solution Engineer in 2018 to provide expert-level guidance todiverse audiences from individual contributors to C-Level leaders.-Key member of the team securing a multi-million dollar project with a global retailer by designing a network performance solution that integrated with their legacy system.

-Overlay sales teams as Subject Matter Expert in Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) tools. -Lead the most complex and deeply technical integrations of these APM and NPM tools in strategic Proof of Concepts.

Grand Rapids, Michigan, Us

-Integral member of the sales and support team responsible for securing large healthcare accountsthroughout the Midwest. Crafted service migration solutions that streamlined efficiencies throughoutthe healthcare systems.-Developed comprehensive Business Continuity and Disaster Recovery (BC/DR) plans by leveragingvarious backup and disaster recovery software platforms offered as a service.-Coached and mentored sales partners in the details of cloud offerings to enhance their go-to-marketstrategies and increase sales.

-Design, Deploy, and Troubleshoot Microsoft Windows Server networks, Cisco Networking Equipment, and VMWare deployments. -Lead team of network technicians and engineers through 300% company growth. Lead transformation from traditional break/fix IT Vendor to Managed Services Provider which led to explosive company growth.

Maintain Company Network and Printers. Field service of Large Format Printers and Scanners.

Education record

Bachelor'S Degree, Computer Networking Systems