• Oversee all business strategies, including ad campaigns, social media accounts, and customer service solutions and standards.• Manage process improvement and analysis, resulting in a 200% increase in manufacturing yield after improving and/or changing inefficient and wasteful practices.• Vendor management for Warehouse space, vendor contracts, equipment orders, and material orders. (Razer, SkyPAD, X-raypad).• Manage all IT and Electronic equipment purchases, as well as installation and implementation. • Implemented and run an affiliate program for influencers within our community.• Assist in filling customer orders, sleeving cables, soldering USB connectors, and setting 3D prints.

• Work with Client Project Team, Data Migration Engineers (internal or 3rd party), and Software Developers to drive project completion on time, in budget, and within scope• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop and maintain a detailed project plan with weekly updates on task due dates, requirement needs and overall project status to the Implementation Team and Vice President of Operations• Provide hands-on assistance in research and resolution of client driven training questions and guidance• Assist clients with guidance on best practices for utilizing Rev.io functionality• Foster ideas on how to improve client relationships and operational efficiencies• Drive business improvements to the on-boarding and professional service processes• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Measure project performance using appropriate tools and techniques• Report and escalate to management as needed• Successfully manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation• Provide first line support and guidance for Project Managers on the Operations Team• Maintain and update the standard project plan for the on-boarding process for all Project Managers• Research and lead initiatives for outside training programs for the Rev.io Project Management Team• Work with Team Lead peers across departments for escalation support, department standards, training initiatives, and growth opportunities on behalf of the Operations Team• Provide quarterly reviews of project management highlights and needs of the team

• Effectively manage incoming calls and tickets within Rev.io SLA and customer update guidelines - solving T1 requests.• Act as primary contact for the client to resolve product or service requests by clarifying and determining the root cause; selecting and explaining the best solution for resolution; expediting correction or adjustment; following up to ensure client satisfaction.• Follow Rev.io processes to update ticket classification and client support history in account• Coordinate escalation to Development Teams (T2, T3), when appropriate• Conduct onboarding processes for clients during 1st 90 days• Participates in weekly client calls with Implementation team during Transition• Complete “handoff” checklist and conduct Welcome call into Client Success• Own weekly Coaching Calls and 1st 90 Day processes to onboard client • Project manage Professional Services agreements, including: Statement of Work creation; requirements gathering, test case development; coordinating SLA with Development Teams and User Acceptance Testing.• Develop a strategic partnership between assigned clients and Rev.io, conducting quarterly account reviews and being a funnel for questions, ideas and hurdles for the client• Identify and assess customers’ needs to achieve satisfaction and alert management of any high-risk, early warning indicators that would impact retention of client• Present client needs to development team for inclusion on future product releases• Be knowledgeable on Rev.io settings, configuration, and workflows for assigned client accounts and use intimate Rev.io product knowledge and proven skills to streamline customer’s business.• Have a working knowledge of client’s current priorities, open tickets, special projects, & development items• Facilitate cross-departmental meetings and client calls when necessary• Participate in strategic planning sessions and onsite client visits as needed

• Oversee ten on-site employees, various remote roles, as well as multiple international design teams, executing design and project delivery, as well as providing quality control, on a daily basis.• Communicate regularly with senior management, engineers, and development teams as part of the Process Improvement Board to evaluate current processes and propose changes to improve efficiency and cost-effectiveness.• Spearhead and deliver projects to a variety of clients, which included a project for Comcast Wifi in the Big South Central Region in 2019 generating $250K in revenue.• Achieve and maintain a 10% annual increase in project revenue, demonstrated every year since 2015.• Define and formalize project scope, as well as Statement of Work.• Monitor and assess employee performance to author succinct performance reviews and hold one-on-one conferences with direct reports to discuss areas needing improvement.• Calculate and track project costs and budgets, managing projects that generate up to $1.8 million of revenue on an annual basis.• Liaise with customers to deliver projects and respond to any questions or grievances.

• Perform office and employee management duties such as hiring, training, and evaluating performance.• Supervise three direct reports concerning design and project delivery, providing quality control.• Report on project status and present performance and financial analyses.

• Developed an efficient RF system design for CATV networks for a variety of projects consisting of new builds (SFU/ MDU's), forced relocates, rebuilds and extensions.• Formulated and drafted a new plant extension and as-built CATV broadband systems utilizing client-specific software, crafting various maps for construction use. • Updated and maintained RF and/or Fiber Design databases, as well as system maps including base maps, cable, fiber routes, addresses and RF design including commercial, SFU, MDU, node profiles and powering data.• Collected information from cable designs, conducted powering and level analyses, and determined appropriate location for power supplies and nodes to complete the system design.• Devised electronic base maps for road bases, MDU’s, and Strang routing by importing AutoCAD, TIFF, and other file formats, as well as hard copy maps.• Charted and implemented fiber optic and/or RF communications networks and Cable TV systems to client design specifications.

• Freelance consulting services for improving Youtube and Twitch (As well as other streaming services) streams and streaming systems.• Configure and optimize new and existing streaming software, including, but not limited to: Open Broadcaster Software (OBS), Streamlabs OBS, Xsplit, Wirecast, and others.•Configure client hardware, including modern and router to allow for the best connectivity, performance, and overall stream quality,•Consult client needs for new hardware. Cost, build and implement a solution to customers specifications.

• Promptly greeted customers and engaged in conversation to ascertain their needs.• Informed customers about current merchandise, upselling additional products.• Responded to any customer questions, issues, or grievances, both in person and over the phone.• Prepared and presented sales slips and sales contracts.• Fostered positive relationships with customers by delivering exceptional service and providing detailed information about products and services.

• Provided information and answered customer questions about store merchandise, department information and pricing.• Restored data, operating systems, files, documents, and drivers.• Organized and headed training for both internal and off-site users regarding repairs and resolution of recurring issues.• Solved hardware and software issues for off-site users, travelling up to 30 miles to deliver service.• Inspected and resolved issues concerning computer hardware and software, printing, installation, word processing, email and operating systems.• Maintained inventory and ordered necessary supplies and parts to repair malfunctioning hardware as needed.

• Configured equipment for multiple employees, installing cables and hardware. • Installed software and operating systems on over 20 company computers.• Ensured exceptional technological performance by setting up and configuring up-to-date hardware and software on company equipment.• Maintained and updated accurate hardware and software inventories.• Restored data, operating systems, files, documents and drivers.