Nuno Cetra Email & Phone Number

Portugal

Lisbon Metropolitan Area

A solution-focused professional, with "hands-on" experience in several functional areas (operations, finance, sales, customer service, IT and telecom managed services) managing transformation programmes, developing new business models, enhancing sales and operations, implementing IT & business solutions. A team-driven person, with problem-solving skills and the ability to engage with stakeholders at all levels. Work experience in Europe, Brazil and sub-Sahara regions.

London, United Kingdom

Appointed also as Director of GLT Infrastructure Ltd. Successfully spearheaded the set-up and launch of a telecommunication business unit. Oversaw market entry strategy options evaluation, field research works, strategic recommendations, negotiations for acquisitions of a telecom license, target company valuation, deal structuring, business plan and due diligence activities.

Lisboa

Multiple transformation projects in this integrated TMT operator with over 2.4 billion euros in revenue. Led customer service, logistics, B2B outsourcing services, IT and Telecom managed services, retail sales shop network, quality and field force operations - 30% B2C and 40% B2B sales respectively with overall costs over 600 million euros. Available to discuss in more detail projects and achievements.

Lisbon Area, Portugal

CEO and CFO - Led consolidation and turnaround of the leading customer service company in the telecom industry. With revenues in excess of €120 million from inbound and outbound operations for a diversified client portfolio. Spearheaded customer care, retention, sales, service-to-sales, back-office operations in more than 20 operational sites, circa 6.000 seats. Drive IT transformation and deployed a new infrastructure stack comprising a cloud base CTI, workforce management and Knowledge management systems with full CRM integration enhancing capabilities to sell convergent services.Develop state-of-the-art 700 seat new sites and improved service quality. Available to discuss projects and achievements.

Lisbon Area, Portugal

Vice President and CFO of a Shared Service Company with revenues in excess of 75 million euros. The company is specialized in business support functions including finance, human resources, logistics, facilities management and commercial back-offices. As one of the founding directors of the company led the set-up, migration and development of operations in several business areas. Directed a company-wide transformation program and deployed new ERP and document management solution (e.g. SAP FI, CO, HR, In-house cash, Filenet, OCr's). Set-up and launch of a 100 seats offshoring operation in India.

Lisbon Area, Portugal

Led Corporate Planning for Portugal Telecom Group comprising national and international Businesses with revenues in excess of 5.5 billion euros.

Lisbon Area, Portugal

Senior Manager within the strategy business unit for Telecommunications and Government clients.Led several projects such as Euro transformation in a Telco integrated operator, UMTS licensing, development of CRM transformation program for a leading wireless operator, definition of new IT architecture for a public entity and the DBR (Design Build and Run) for a media company.

Lisbon Area, Portugal

Senior financial analyst in BNU (a CGD subsidiary bank) involved in debt restructuring and valuation operations.

Lisbon Area, Portugal

Manager in BANEXI (the M&A specialized unit of Banque Nationale de Paris) and Financial Analyst in BNP-SCR “Sociedade de Capital de Risco” (a BNP venture capital company in Portugal). Advisory services in cross-border M&A operations envolving SME's and LME's opportunities in several sectors (wine, press, TV, construction). Development Capital projects (textile)

Lisbon Area, Portugal

Valuations and cross border M&A

Lisbon Area, Portugal

Auditing in privatisation projects (insurance, banking, brewery)Auditing profit share agreements (oil)Auditing multinational companies (pharmaceutical and consumer products)

Mba, International Management

Bachelor Of Science - Bs, Business Administration And Management, General, Bsc

High School, High School/Secondary Diplomas And Certificates