Managing an operation of 1100 employees across 98 countriesAccountable delivery of services in the areas of: Service Desk,On Site Support and Applications for 200,000 usersManaging the financial oversight of the entire account profitand loss statement. Constant operational costs control andefficient resource allocation.Managing large, transformative initiatives impacting multipledelivery areas in benefit of our client and DXCAccountable for managing the client… Show more Managing an operation of 1100 employees across 98 countriesAccountable delivery of services in the areas of: Service Desk,On Site Support and Applications for 200,000 usersManaging the financial oversight of the entire account profitand loss statement. Constant operational costs control andefficient resource allocation.Managing large, transformative initiatives impacting multipledelivery areas in benefit of our client and DXCAccountable for managing the client relationship from start tofinish, ensuring transparency and efficient executionthroughout.Demonstrated adaptability and innovative thinking whileworking within established parameters Show less

Key resource to the sales and solutioning cycle to win thispursuitParticipated in the transition of services from previous vendorto DXCAccountable for the following areas: Reporting, Billing,Knowledge, Quality, Incident Lifecycle, BCP, CustomerExperience, Governance and AutomationCrucial support to the account team

Lead solution creation for multiple service towers in an RFPpursuit environment and/or for operational continuousimprovementLeverage client's needs, portfolio offerings and trendingmarket solutions to provide a competitive solution consideringfinancial, strategic, economic factors, etc.

Lead internal projects to ensure they met required scopecriteria, time, budget and quality expectations, throughplanning, controlling and managingMaintained customer communication in order to provideregular updates of projects, to coordinate efforts whencustomer involvement in the project is needed or for processimprovements.