Nik Chaif Email & Phone Number

Lasalle, On, Ca

Ontario, Canada

Vulnerability Scanning and AssessmentProficient in conducting vulnerability scans and assessments using industry-leading tools. Skilled in identifying and prioritizing vulnerabilities based on severity and potential impact.Netflow MonitoringProficient in monitoring and analyzing network traffic using Netflow technologies. Skilled in leveraging Netflow data to identify anomalies, detect potential security incidents, and troubleshoot network issues.Email… Show more Vulnerability Scanning and AssessmentProficient in conducting vulnerability scans and assessments using industry-leading tools. Skilled in identifying and prioritizing vulnerabilities based on severity and potential impact.Netflow MonitoringProficient in monitoring and analyzing network traffic using Netflow technologies. Skilled in leveraging Netflow data to identify anomalies, detect potential security incidents, and troubleshoot network issues.Email AnalysisExperienced in analyzing email communications to identify and investigate potential security threats. Capable of examining email headers, content, and attachments to detect phishing attempts, malware, and other email-borne risks.Threat Intelligence IntegrationProficient in integrating threat intelligence feeds with Netflow monitoring and email analysis processes. Skilled in leveraging threat intelligence to enhance the detection and response capabilities of network and email security systems.Incident Investigation and ResponseDemonstrated expertise in investigating security incidents involving network traffic and email communications. Proven ability to conduct in-depth analysis, collect evidence, and respond effectively to mitigate the impact of incidents.Reporting and DocumentationProficient in generating detailed reports and documentation related to Netflow monitoring and email analysis activities. Skilled in documenting findings, actions taken, and recommendations to improve network and email security measures. Show less

Windsor, Ontario Canada

Responded promptly and effectively to incidents across the resort property, providing second-level technical support.Collaborated with cross-functional teams to diagnose and troubleshoot complex technical issues, ensuring timely resolution and minimizing downtime.Assisted in the completion of various technical projects, contributing to the successful implementation of new systems and infrastructure improvements.Demonstrated excellent problem-solving skills and attention to detail in… Show more Responded promptly and effectively to incidents across the resort property, providing second-level technical support.Collaborated with cross-functional teams to diagnose and troubleshoot complex technical issues, ensuring timely resolution and minimizing downtime.Assisted in the completion of various technical projects, contributing to the successful implementation of new systems and infrastructure improvements.Demonstrated excellent problem-solving skills and attention to detail in identifying root causes of incidents, implementing appropriate solutions, and preventing recurrence.Maintained comprehensive incident records, documenting resolutions and actions taken to facilitate knowledge sharing and continuous improvement.Actively participated in team meetings and training sessions, staying up to date with the latest technologies and best practices to enhance support capabilities. Show less

Windsor, Ontario

• Operate in a 24/7, 365 days per year ITIL environment by answering phones to resolve internal technological issues.• Responsible for 1st Level Work Order Entry & troubleshooting. Including but not limited to:• Managing Active Directory User & Vendor Accounts, • Managing IBM AS/400 software, Microsoft Office(Word, Excel, Powerpoint, Access, OneNote, Outlook), • Managing Property Management & Lodging Management UNIX jobs, • Manage profiles & password resets in SDS, AIX… Show more • Operate in a 24/7, 365 days per year ITIL environment by answering phones to resolve internal technological issues.• Responsible for 1st Level Work Order Entry & troubleshooting. Including but not limited to:• Managing Active Directory User & Vendor Accounts, • Managing IBM AS/400 software, Microsoft Office(Word, Excel, Powerpoint, Access, OneNote, Outlook), • Managing Property Management & Lodging Management UNIX jobs, • Manage profiles & password resets in SDS, AIX, AS400 & Windows environments, • Managing user print queues, • Troubleshooting Hotel Room & Office Phones, • Point of Sale software, Monitor, • First Level Support of Slot Data System Software, • Perform weekly server role swaps, • Troubleshooting, replacing & installing hardware and software, • First Level support on BlackBerry Z10 phone models, • Communicating service interruptions with company, • Setup & configure portable Point of Sale units across property for special events/occasions, • Continually update policy & procedure documentation for daily operations, such as backups, system configuration, system restarts and report submission. • Verify processes have run correctly and troubleshoot accordingly• Completion of Signature training• General network troubleshooting Show less

Windsor, Ontario

Checking tickets for concerts & other venue events, seating patrons in proper arrangements, observing for recording devices, provide proper information to inquiring guests about whole property, SmartServe Certified.Unpacked & distributed giveaway items to patrons & managed inventory systems, responsible for event inventory dispersal to other employees, responsible for proper recording & storage of any remaining items & money for auditing records at end of event. In charge of outlining a… Show more Checking tickets for concerts & other venue events, seating patrons in proper arrangements, observing for recording devices, provide proper information to inquiring guests about whole property, SmartServe Certified.Unpacked & distributed giveaway items to patrons & managed inventory systems, responsible for event inventory dispersal to other employees, responsible for proper recording & storage of any remaining items & money for auditing records at end of event. In charge of outlining a break schedule for other employees. Show less

Ontario College Advanced Diploma, Internet Applications And Web Development

Ontario College Advanced Dipolma, Computer Systems Technology - Networking