Nisha Chand Email & Phone Number

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. • Over 20 years of progressive experience in customer service requests for transportation of highly complex shipments requiring timely delivery.• Expertise in shipping temperature-controlled pharmaceuticals, biological samples, dangerous goods, select agents or toxins, life-saving medication, AOG parts, and laboratory animals.• Ensure client retention by building rapport with customers, empathizing with them, resolving their concerns, and provide Corrective Actions Preventative Actions (CAPA) when necessary• Provide analytical and guided support to customers, colleagues, and business developers ensuring TSA and Company policies are maintained• Efficient in learning new skills effectively and mastering skills independently.• Empathetic and optimistic approach toward improving professional relationship and building a cooperative, collaborative, and teamwork environment.• Provide continual evaluation of processes and procedures and suggest methods to improve area operations, efficiency and service to both internal and external customers. • Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. • Address disciplinary and/or performance problems according to company policy. • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. • Use appropriate judgment in upward communication regarding department or employee concerns.

Listed skills include Customer Service, Air Freight, Supply Chain Management, Logistics, and 20 others.

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  Adelphi University

  Psychology And Human Service Professions Concentration