M. Nicholas Chandra work email
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I'm a customer-obsessed executive that helps my stakeholders build and scale their businesses.- Breadth of experience: Startup Innovation, Fortune 50 Business operations, Big-4 consulting- Built and scaled GTM and Customer Success teams at 3 hyper-growth cloud businesses- Variety of GTMs: Product-Led Growth, Customer-Led Growth, Sales-Led Growth- Leadership (100+ person teams) in SaaS/PaaS/IaaS- 2 IPOs- Corporate Planning processes at three $25B+ companiesI'm passionate about building high performing teams with a culture of playfulness, empowerment, collaboration and innovation. Time and time again I've seen that alignment, engagement, responsiveness and ruthless prioritization on the highest priorities leads to growth in lifetime customer revenue, margin, market share, and risk management. And a lot of fun!
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Evp, Customer ExperienceVivenuNew York, Ny, Us -
Vp, Shared Customer SuccessSlack Jan 2023 - PresentSan Francisco, California, UsI am proud to lead the innovation and scale functions with Slack Customer Success. Our next generation capabilities deliver responsible growth -- the levers that yields the highest growth relative to cost. Our team is comprised of builders/operators across 7 job functions. - Global Digital Customer Success- Global Technical Architects- Global Value Realization- North America Scale Customer Success Managers (aka Success Guides)- Voice of the Customer Program Management- Release Readiness Program Management- Customer Journey Program Management -
Customer Success Leader (Various)Slack Jan 2019 - Jan 2023San Francisco, California, UsIn 2022, Slack aligned it's GTM to Salesforce's Industry-first approach. As such, I led newly created teams of Enterprise CSMs in North America aligned to 5 industries: - Financial Services- Healthcare and Life Sciences- Public Sector- Retail- Education and Non-for-ProfitIn 2021, I led the Customer Success team for our largest customers in:- Eastern US, Eastern Canada, Latin America; and - our two North American industries (Financial Services and Public Sector)In 2019 and 2020, I led the Customer Success team that worked with our largest customers in the Northeast US & Canada.
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Vp, Cloud Customer Success: North America Paas/Iaas Strategic ClientsOracle 2016 - 2018Austin, Texas, UsLed a team of senior cloud advisors that drove the adoption of Technology Cloud services at Oracle's 90 largest customers in North America (e.g, Fortune 100).Oracle's Technology Cloud (PaaS and IaaS) consists of Database, Big Data, IoT, Dev/Ops, Mobile, Integration, Workflow/BPM, Business Analytics, Java, Security, Compute, Network, Monitoring, Content Management, and Hybrid -
Vp, Cloud Customer Success: North America Paas/Iaas And Government (Saas/Paas/Iaas)Oracle 2015 - 2016Austin, Texas, UsRecruited to define, build and lead a new 100 member team responsible for driving the adoption, value, renewal and expansion of Oracle’s first Generation PaaS and IaaS services for customers in North America. Segments include:- Enterprise Customers (e.g., Fortune 200)- General Business (Fortune 200-2000)- Small Business- Public Sector and- ISV/PartnersEstablished an operating model and reporting cadence to support weekly cloud business progress and health updates to the CEO and President of Product Management.Immensely proud to lead, coach and learn from a team of CSMs and Renewal Managers whose diversity of age, gender, ethnicity and experience reflected those of the US and Canadian communities we serve.
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Global Practice Lead, Success ManagersSalesforce 2015 - 2015San Francisco, California, UsGlobal Practice Lead for Salesforce's 400+ Success Managers. Defined the new role, strategy, framework and community engagement approach to improve employee satisfaction, renewals, and margin growth across:- global regions (AMER, EMEA, JPAC)- cloud products (Sales, Service, Marketing) and - customer segmentation (Enterprise, Commercial) -
Global Practice Lead, Customer Success ExecutivesSalesforce 2014 - 2015San Francisco, California, UsDefined, built and led a newly formed global practice of strategic advisors whom partnered with client business and technology executives to innovative and transform their business and operating model.
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Vp, Customer Success, Financial Services New YorkSalesforce 2011 - 2014San Francisco, California, UsProposed a new GTM approach for Customer Success -- aligning our people and processes by industry (Financial Services), and location (New York Metro).As a result, I became Salesforce's first "Customer Success Portfolio Lead".
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Sr. Director, Sr. Client Success ExecutiveSalesforce 2010 - 2011San Francisco, California, UsRecruited to stabilize and turnaround Salesforce's relationship with their 3rd largest customer.
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Svp, Change ManagementBank Of America 2009 - 2010Charlotte, Nc, UsLed the end-to-end integration of Financial Planning and Advice related to the merger of Bank of America and Merrill Lynch Wealth Management. Accountable for end-to-end delivery across 50 internal and external teams.One of 20 participants on the Bank of America / Merrill Lynch cultural awareness focus group. -
Svp - Wealth And Investment Management Technology (Various)Bank Of America 2005 - 2009Charlotte, Nc, UsBusiness Technology lead for the Wealth Management Financial Planning, Private Bank Client Servicing, Private Bank Finance, and Global Products Finance team. Set and execute the technology strategy, initiatives, budgets, and BAU support for these businesses.Proud to have led the implementation of a suite of personal retirement and financial planning robo-advisors (before they were a thing) that mimicked over 350 decisions performed by wealth strategists.Led the technology assessment of the Investment Management business as related to the acquisition of US Trust.Rebuilt and scaled financial reporting capabilities to support the bank's expanded product strategy from proprietary solutions to open architecture managed accounts, wrap accounts, fund of funds.
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Senior ManagerAccenture 1997 - 2005Dublin 2, IeThrough the ranks progression across a variety of roles: production support, developer, technical architect, business analyst, project manager, program manager, alliances, M&A. Early career was focused on emerging technology practices:- 1997: Internet and New Media- 1999: Internet Center of Excellence- 2000: Microsoft Alliance- 2001: Dot Com Launch CenterMost of my clients were Large Financial Services corporations. Examples include: - Morgan Stanley- Goldman Sachs- UBS- PIMCO- JPMorgan Chase; and - American ExpressStationed in the US and UK, with clients and teams across North America, Europe and Asia. Various delivery models: on-shore, near-shore, offshore.
M. Nicholas Chandra Skills
M. Nicholas Chandra Education Details
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Manhattan UniversityElectrical Engineering
Frequently Asked Questions about M. Nicholas Chandra
What company does M. Nicholas Chandra work for?
M. Nicholas Chandra works for Vivenu
What is M. Nicholas Chandra's role at the current company?
M. Nicholas Chandra's current role is EVP, Customer Experience.
What is M. Nicholas Chandra's email address?
M. Nicholas Chandra's email address is ni****@****hoo.com
What is M. Nicholas Chandra's direct phone number?
M. Nicholas Chandra's direct phone number is +191745*****
What schools did M. Nicholas Chandra attend?
M. Nicholas Chandra attended Manhattan University.
What skills is M. Nicholas Chandra known for?
M. Nicholas Chandra has skills like Management, Cloud Computing, Crm, It Strategy, Saas, Change Management, Financial Services, Start Ups, Business Intelligence, Analytics, Management Consulting, Strategy.
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