Nathan Charles Email & Phone Number

Mill Valley, California, Us

- Managed the entire enterprise-wide technology team- Selected by HousingWire as a 2023 mortgage tech industry "Tech Trendsetter"- Partnered with multiple industry technology firms to co-build solutions designed to push the mortgage industry forward- Maintained and implemented the enterprise-wide long-term technology strategy- My efforts directly resulted in over 30% increase in business efficiency realized through technological advances- Responsible for the technology budget- Evaluated firms for potential acquisition from a technology perspective- Directly worked to integrate acquired firms, creating a technology strategy for full integration- Responsible for re-structuring the technology team to best align and partner with the business teams- Member of the Redwood Horizons team; evaluating emerging technology firms and determining investment opportunities- Extremely low voluntary attrition rate (<5%) on all teams throughout my tenure - Coached internal team members to grow and promote my team organically- Led RFI efforts to identify vendors and software to implement - Migrated all in-house and acquired development teams from Waterfall to Agile- Represent Redwood Trust on the advisory board for our primary Loan Origination System (LOS)- Created and enforced compliance to company-wide code standards as well as industry specific regulations- Responsible for leading the technology team through quarterly internal and external audits, ultimately reducing our audit findings and fostering a productive partnership with our audit teams - Responsible for vendor and partner relationships, negotiations and contracts- Managed and normalized all software development, testing and release processes

Washington, District Of Columbia, Us

Responsible for setting the direction for all SDLC methodologies, standards, tools, automation, code and deployment processes for all software development teams within the firm. Interfaced directly with all global clients for technical support as well as product roadmap creation. I was responsible for the full lifecycle of the product roadmap from client interviews through development and delivery, including security and audit reviews.- Determined and implemented the development methodology (Agile) and provided expertise across all software development teams throughout the firm- Rolled out agile development to all development teams, spread throughout a global footprint- Managed relationships with product management and client facing consultant teams- Managed technology vendor relationships and contracts- Managed a support team that served as the escalation path for existing solutions and clients throughout the firm (24/7 support)- Worked directly with senior executives in a client relationship management capacity- Served as the subject matter expert for new and prospective clients throughout the sales process- Responsible for successful product adaption for all new clients- Oversaw development and QA resource performance management, growth and coaching- Initiated and managed multiple offshore development and testing efforts- Administered scheduling, analysis, effort & cost estimation, resource procurement, deployment & allocation for the technology teams- Responsible for all technology architecture, development tools and long-term technology direction for software development- Managed automation efforts in all areas of development, including builds, repositories, deployments, and testing efforts

Montreal, Quebec, Ca

Managed development and business analyst teams in the financial services and mortgage industry. Acted as architect and developer coaching client and internal teams on best practices while delivering against project timelines using various development methodologies.

Montreal, Quebec, Ca

Software engineer/developer- Team Lead for the workflow development team- Successfully led a team of internal resources mixed with client team members directly reporting to me- Worked with senior leadership of external clients to learn and document workflow processes- Led a workflow team to build out client customized workflows- Designed and architected a workflow that maximized long-term optionality and flexibility for the client without forcing them into a customized codebase

Montreal, Quebec, Ca

Configuration Management (June 2003- July 2004) - Responsible for maintaining all production and lower level environments for an enterprise-wide Loan Origination System (LOS)- Automated build and deployment processes for the development team as well as the production pipeline process, bringing a 5 hour manual build process down to a 20 minute automated process- Maintained development and integration environments on AIX and Windows 2000 servers