Nick Cheaney Email & Phone Number

Plano, TX, US

1. Work with Branch Manager to ensure the branch’s objectives and goals are achieved.2. Maintain open lines of communication with Branch Manager and branch staff and work closely to ensure exceptional member service delivery.3. Actively work in the branch lobby with branch team and offer in-depth training to branch staff to help navigate the best ways to.

Plano, Texas, United States

Plano, Texas, United States

Plano, Texas, United States

- Manage current Vendors - Train and Manage Escrow Assistant personnel- Business Development Manager- Actively Recruiting Escrow Officers to act as Business Partners for Miller Title.

Lewisville, Texas

• Managed End to End Process for ATM Fraud Claims
• Selected to implement Lean Management Tools and Methodology to the department. Implementation was successful using OCM and ADKAR models.
• Periodically review department Procedures for accuracy and submit all requested updates to Change Management
• Create bi-weekly trending analysis on metrics for the department. Correct or speak to any outliers or negative trends.
• Perform analysis on End to End process to determine if Robotics could save the company funds.

• Provided Risk analysis and process improvement recommendations for process gaps which led to Standard Operating Procedure creation and changes.
• Created 9 unique Procedures for business processes including how to create reporting tables in Application Lifecycle Management, Effectively Updating UAT SharePoint Sites, and Completing Test Strategy Plans that are.
• Passed all High and Medium Control Points from external auditors 3 years in a row.

• Managed and Filtered Test Scenarios and Test cases daily for distribution to Testers which led to 25% increase in productivity for a Major Regulatory change project.
• Identified pre-production Defects for test scripts where the actual results do not successfully meet expected results which led to improved Application functionality post production.
• Worked with Development teams to insure test coverage for all functionality. Had significant interaction with internal customers to manage production and release expectations.

• Appointed Senior by Management in first 3 months.
• Received Employee of the month 8 times within first 12 months of service.
• Researched and Resolved several escalated Modification issues from upper management that successfully prevented customers from pursuing Legal action or Media complaint.
• Trained and provided coaching of my peers which led to reduced production errors and increase in customer satisfaction.

• Handled Office of Customer Advocacy complaints that prevented legal action with an extremely high efficiency.
• Trained and provided coaching to my team which directly led to reduced Executive level complaints.
• Researched and responded to Media Complaints which led to maintaining the company's positive reputation.

• Promoted to Supervisor in Customer Service, as the youngest in the company.
• Increased my team’s customer Satisfaction Survey results by 20 points in first 2 months.
• Transitioned to low performing teams twice to increase Productivity and Customer Satisfaction with great results.