Nick Hudson Email & Phone Number

Syracuse, New York, United States

Oneida, NY

Addressed customer service related issues brought to my attention via social media, ticket escalations, and phone requests for management. Proactively monitored tickets and chats to ensure highest levels of service were being provided and coached team members where necessary. Developed internal programs that automatically escalated tickets to management.

Oneida, NY

Provided consultation, advice, and strategic support to small to mid-size web hosting companies on one-time or long-term basis.

Boca Raton, FL

Responsible for the day-to-day operations of the company including: hiring, firing, and scheduling of employees; responding to customer service related issues brought to my attention through social media, ticket escalations, and requests to speak to management; proactively monitored ticket and chat systems to ensure high levels of service were being.

Jupiter, FL

Responsible for all billing related tasks including: answering tickets and phone calls with billing related problems, processing orders, responding to chargebacks, and conducting routine audits of billing accounts. During my tenure with HostNine, I was able to net the company significant savings through a one-time audit of accounts on servers without being.

Oneida, NY

Responsible for all guest relations and customer service related work for a fine dining Italian restaurant with a 10-room Bed & Breakfast. My duties included management of employees, counting drawers, preparing financial reports, resolving discrepancies in cash, responding to chargebacks, and assisting B&B and restaurant guests with any concerns that they.

Oneida, NY

Oneida, NY

Education record

Criminal Justice