Nicholas Cincotta Email & Phone Number

Taiwan

Awards:President's Club 2021Customer Minded Q4,2020Most New Customers Q2,2021Key Contributor Award Q2,2021Principal Engineer Award Q3,2020

Taipei City, Taiwan

Involved in the development and deployment of Hyper-Converged platform to customers.- Actively work with development team to drive new functionality in the product.- Assist customers with deployment strategy and planning.- Troubleshoot and test solution under various usage scenarios in lab.

Taipei City, Taiwan

Architect storage solutions for current and potential customers.Engage in pre-sales meetings to field technical questions and assist with planning.Support a range of storage platforms targeting different industries.Conduct performance and functional testing of product line.

Greater New York City Area

Deploying and configuring ForeScout's CounterACT product at customer sites.- FSCE certified engineer skilled in all aspects of CounterACT.- Worked directly with technology teams of many large companies, organizations, and institutions in a wide scope of industries such as Technology, Finance, Education, Health Care, Government, and Military.

Westboro Ma

Worked directly with large technology customer EMC to facilitate the implementation and operation of network access control using the CounterACT product.Key Job Responsibilities:- Identify needs of customer and meet requirements by interfacing with teams.- Track and resolve technical problems, integration issues, and enhancement requests.- Provide weekly progress reports on open issues.- Troubleshoot and research solutions to problems or requests.- Aid in day-to-day operations and project planning.Major Accomplishments:- Established strong working relationship with customer by helping them meet their goals.- Quickly helped resolve nearly all outstanding technical and integration issues within two months.- Designed, tested, and implemented policies for group based NAC, reporting through DEX, and client remediation flow.

Greater New York City Area

Tasked with projects for Windows 7 migration, Domain migration, Next Generation Desktop environment, and SCCM Client Management implementation.Wrote script to automate the assignment of user security groups and importing of SID history in moving to a new domain.Designed Windows 7 build, deployment strategy, policy configurations, and application testing process.

Jersey City, New Jersey

-Package and deploy software and patches using Wise, Admin Studio, and Altiris Client Management System-Build desktop reference images and customize for distribution using VMWare, Sysprep, WAIK, DISM, ImageX, WinPE, custom scripts, and Altiris.-Craft Computer and User Group Policies to provide a secure and efficient desktop environment.-Manage policies, user accounts, and storage needed for User State Virtualization-Troubleshoot and resolve level 2 and 3 machine and software issues utilizing remote administration tools and scripting.-Automate maintenance tasks, performance reporting, security alerts, and computer organization by writing custom scripts.-Test performance of new software, hardware, and drivers.-Secure desktops from malicious attacks through administration of Symantec Endpoint Protection.-Create documentation and perform presentations for training of level 2 Technicians.

Jersey City, New Jersey

-Desktop, network, and administrative support for market data, trading, and clearing services, including Bloomberg, Reuters, Thomson, and many others.-Implementation of new services, serving as project manager and lead engineer.-Maintain strong broker and vendor relationships.-Create and further develop central support documentation repository and group management site in Sharepoint.-Acquire contracts for new users using procedures for business approval, deployment, and inventory tracking.-24/7 Support, extended daily hours, and weekend work.-Responsible for maintaining connectivity for clearing systems.

Taipei City, Taiwan

Taught adults and children reading, writing, and conversation skills.Guided large classroom settings and one-on-one sessions.Created stimulating course curriculums catering to various levels of language proficiency.Maintained a high student approval rating and praise from the director.Worked as a front-page writer for the school’s monthly newsletter distributed to thousands of students across Taiwan.Gained a deep understanding of Asian culture, politics, and business practices.Learned how to speak, read, and write basic Mandarin Chinese.

Ba, East Asian Studies, Information Technology

Activities and Societies: Phi Eta Sigma Honors Society

Mandarin Language Instruction, Upper Intermediate Level

Activities and Societies: Dragon Boat Team Chinese Language Studies