Nicholas Ciotti Email & Phone Number

Haverhill, Ma, Us

Global, Gb

•Led a global team to provide 24/7 support of 300+ severs to 200+ clients•Led cost saving initiatives by finding and implementing new tooling systems to better support company needs•Identified methods to reduce manual processes and implement template-based approach for repeatabledeployments.•Developed scripts in Python for automating processes that work along side monitoring software to quickly and automatically resolve critical issues.•Collaborated with developers to ensure smooth transition from development environment to productionenvironment. •Implemented monitoring tools such as Splunk, Solarwinds, and Uptrends to monitor the health of systems.•Provided technical expertise in troubleshooting application related issues in a timely manner.•Performed root cause analysis to identify issues with systems performance and reliability.•Coordinated and supported moving all servers from a local to cloud infrastructure.

Global, Gb

•Implemented and maintained Windows Server 2012 and 2016 systems in production environments.•Coordinated with vendors for maintenance activities related to hardware and software upgrades.•Analyzed system logs to detect potential problems in a timely manner.•Researched new technologies and solutions to improve existing infrastructure setup.•Managed Active Directory user accounts and group policies•Create in-depth technical documentation and standard procedures

Tampa, Fl, Us

•Participated in design reviews prior to implementation of new systems or upgrades.•Create and support SQL reports, queries and databases using SQL server 2008 & 2016•Coordinate transfer of applications from Local servers to Microsoft Azure Cloud servers•Trained users in system operations.•Monitored system operations to detect potential problems.•Use SQL and Reporting skills to create Qlikview reports according to customer specification•Interpret customer requests into technical procedures to be developed

•Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.•Provided excellent customer service, demonstrating strong communication and interpersonal skills.•Provided product recommendations and upsell opportunities to maximize sales revenue.•Escalated complex issues to higher-level support for swift resolution.•Research new technology trends and stay updated on software to better support customers

•Provided training and guidance to users on new technology systems, including best practices for use.•Created detailed reports that enabled clients to make informed decisions regarding their business operations.•State wide helpdesk support for Kronos application

Hartford, Ct, Us

•Assisted in the implementation of new software systems, troubleshooting issues and providing technical support.•Resolved customer inquiries regarding system implementations in a timely manner.•Provided training and guidance to users on new technology systems, including best practices for use.•Collaborated with stakeholders across departments to ensure successful integration of systems into theorganization's environment.

Master Of Business Administration - Mba, Information Technology

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer Programming