Nicole Cleary Email & Phone Number

Zurich, Zh, Ch

In my role as Senior Internal Communications Manager, I have been the sole internal communications employee supporting the Americas region. My responsibilities include:• Strategic leadership: assisted with the rollout and implementation of new strategic initiatives, ensuring clear and consistent communication across all levels of the organization.• Employee engagement: led the employee engagement team, focusing on initiatives to boost overall engagement scores and foster a positive workplace culture and maintained a 7.5 engagement score.• Executive support: provided comprehensive internal communication support to executive leadership, enhancing their visibility and alignment with employees.• Reorganization and runoff plan assistance: played a pivotal role in steering the organization through a significant 10% reduction in force (RIF) in 2023. This included multiple layers of communication such as email campaigns, manager talking points, team meetings, all-employee town halls, FAQs, and more. • Currently assisting the organization with the development and execution of a comprehensive runoff plan.Throughout this period, my efforts have been concentrated on maintaining transparency, fostering resilience and driving engagement.

Zurich, Zh, Ch

While managing B2B communications for the Americas region of iptiQ, the organization transitioned from startup mode to a mature entity. During this period, I began to manage internal communication support in addition to B2B communications and successfully advocated for the role to be split into a full-time position focused exclusively on building internal and executive communications. In this role, I:• Built and maintained SharePoint/intranet site; growing it to 35,000 site visits in one year with over 1,000 unique visitors, and authored over 100 region-specific articles.• Facilitated all-hands town halls with an average attendance rate of 80%, ensuring consistent and effective organizational communication.• Produced, edited, and distributed 20 video communications related to strategy updates and employee engagement activities.• Hosted bi-weekly all hands meetings, bi-monthly town halls, Lunch & learns, and AMAs aimed at increasing strategic understanding, performance, role clarity and team visibility across the organization.These initiatives have been instrumental in executing a comprehensive communication plan focused on employee engagement, executive leadership visibility, and strategic planning/alignment.

Zurich, Zh, Ch

I was recruited by iptiQ, a division of Swiss Re, to pioneer the role of B2B Communication Specialist, marking a new strategic initiative for the organization. Some of my responsibilities included: • Orchestrated major conference planning by leading the organization of the company's presence at the largest insuretech and Medicare conferences in the U.S., and initiated negotiations and planning for 2022 events.• Spearheaded thought leadership and directed the leadership strategy for B2B brand marketing, enhancing the company's industry profile.• Developed compelling web content that strengthened the brand's digital footprint and social presence for the Americas region.• Secured and produced leadership visibility through industry podcasts, print media and high-profile speaking opportunities.These efforts significantly amplified our brand presence and positioned our leadership as industry thought leaders.

In July 2019 I took a leap of faith and formed a business partnership with a like-minded friend. Together we formed Zen Revolution and purchased Divine Yoga and two studio locations. Zen Revolution is a a small business with big goals to bring community together through movement and wellness. In 2020 we made the difficult, but strategic decision to permanently close one location as part of our business continuity plan and refocused all efforts into our home-base. After a four month mandated state closure, we re-opened our doors during the phase III pandemic response and maintained a 93% class utilization.

Northbrook, Il, Us

During an organizational realignment, I transitioned to supporting the Claims organization. I worked closely with project managers and operations leaders to communicate process updates and promote employee engagement. As a team, we worked to solve communication barriers by A/B testing new methods.

Northbrook, Il, Us

In July 2020, Esurance employees transitioned to Allstate employees and I became a lead communications consultant, supporting the Direct Distribution organization. I help leaders communicate the mission, goal and priorities and help employees realize how the work they do every day makes a difference to our customers and contributes to our goals.

San Francisco, Ca, Us

I was recruited to Esurance and promoted to senior communications consultant where I supported enterprise-wide initiatives, transformed the internal communication strategy for two internal newsletters and managed leadership visibility plans. I assisted with the business continuity plan to transition 90% of the workforce home in under two weeks during the onset of the pandemic stay at home orders. In July 2020 the Esurance brand officially transitioned to an Allstate company. My final project before transitioning to an Allstate employee was to help associates navigate the change.

Boston, Ma, Us

I was promoted from associate consultant to consultant because of the close relationships built with executive leaders throughout my years at Liberty. Instead of supporting communication plans, I began to lead and bring life to plans. I worked directly with the Claims senior leaders on initiatives to improve engagement scores, navigate organizational redesign and change, and increase open and honest communication efforts.

Boston, Ma, Us

I joined Liberty Mutual with the goal to expand my skill set within a new industry. I was responsible for sourcing news, creation, editing, design and distribution of two individual monthly newsletters with open rates greater than 82 percent. I leveraged multiple internal vehicles (email, video, and social spaces) and re-imagined how leaders communicated with employees, increasing average views by 10 percent in under three months.

Canton, Ma, Us

I introduced and utilized Hubspot's Content Management System to redesign the company website and generate lead tracking capabilities through inbound marketing and content creation.

Canton, Ma, Us

At NRM I developed brand strategy to increase web traffic results and convert qualified website visitors into sales leads and closed customers. During my first six months on the team I introduced inbound marketing and search engine optimization. I spearheaded the launch of new website and blog while utilizing Hubspot's content management system.

New Bedford, Ma, Us

Initiated modern marketing/communication platforms into an old industry to increase website traffic and placement through optimization. Launched and maintained mobile application for contractors with tools specific to training, troubleshooting and installation; available on four smart phone platforms with over 5,000 downloads. Designed and launched rewards program and e-commerce parts store. I worked to create original and engaging content for press releases, internal and external communications, sales white papers, and marketing verbiage for literature, website and social networks.

Basking Ridge, Nj, Us

Provided exceptional customer service to clients and assisted with technical and billing inquiries. Regularly exceeded sales quota toward store goals and corporate quota by over 10%.

Successfully managed and produced sold out fashion show and trunk show with over 500 guests, 70+ models, vendors, designers and stylists. Individually responsible for writing press releases published in numerous local newspapers that led to record-breaking attendance. Distributed print media and organized free radio exposure, which increased ticket sales by 40%.Raised over $2,000 to benefit Rays of Hope’ and breast cancer research.

Master Of Science, Mass Communication; Integrated Marketing Communication

Ryt 200 Yoga Alliance, Yoga Teacher Training/Yoga Therapy

Bachelor Of Arts, Mass Communication; Public And Corporate Communication, Journalism