Integrated mental health wellness, aged care, neurodiversity, trauma-informed, and multi-disciplinary, industry-agnostic, care-lens-focused solutions. Providing practical care improvement through consultation and media services.

• Management of ICT cyber and privacy risk reduction through data gathering and the application of organisational processes and controls based on my recommendations.• Customised cyber-security resiliency plans, integrating appropriate schedules.• Internal process design, education, documentation and best-practise guidelines.

Applied a Lens-Informed Care approach to develop universal and sustainable accessibility strategies for the diverse needs of residents.Explored leveraging and streamlining existing resources to improve care quality. Additionally, I examined comprehensive care and insights from non-care staff as potential care resources.My approach was to innovate in attempting to maximise resource potential, inclusivity, and the improvement of well-being.

Conversational commerce support.

Specialising in the design, build and support of IT and Communications systems. Delivering the spectrum from Cloud solutions to managed IT to business consulting services. Working with clients to innovate and exceed their business goals.In-house Apple resource and cyber-security consultant, providing technical support services at all levels, implementation, cloud service administration, remote and on-site deployment. Solution scoping and design, management of customer environments and proactive maintenance activities.Key Achievements: * Overseer of cyber security-awareness solutions across clientele. * Influencer in internal process improvement and raising level and quality of service. * Managing major client expectations, developing rapport and de-escalating situational factors.

• Identified an opportunity within the technical space to improve communications between itself and other departments; implementing new standards and expectations by motivating others. • Quickly became a business lead champion, identifying & introducing relevant customers to the appropriate departments. Was given invitations to join the Apple Perth business team. • Accurately documented technical issues and distributed teaching materials. • Provided technical support and advice for mobile devices and services. • Multi-tasking between clients and peers; decision making, mitigating customer relationships. • Admin, data recording and repair support when required.

From data gathering, to technical consulting and branding, I was a key player in successfully bidding for and securing client destinations in South East Asia and Northern America. Working with the Industry Network Team to advise in technical decision making and providing support. Remotely managing and overlooking analysis teams, data migrations and creative branding of bids.Business Analysis and Management• Transforming and cleaning data.• Generating destination reports.• Managing and gathering data collected from team.Digital Bids• Branding for client destinations. • Website, digital distribution and presentations.• Install & configure online bidding portals.Technical Support• CRM database and security management.• Website maintenance and programming.

I’ve worked with companies internationally to improve their ICT health. Key achievements include:• Advising the Government of Western Australia Heritage Council division in adhering to federal standards and best practises. Improved their content management systems, working closely with their design team and management.• IT auditor for The Canadian Education College and ERA in Singapore, securing their online learning platforms; facilitating mobile office solutions.• Designed secure digital portals for the Global Industry and Development Network to effectively present and win bids. Migrated and managed Microsoft CRM databases, anonymised data to comply with association privacy policies. • Identified, recommended and assisted clients in moving toward cloud-based finance solutions.• Customer adherence to best practices and training, mitigating operational risk.• Design and implementation of technical solutions across several small businesses, ensuring all staff are educated in awareness and IT savviness.

Known for its practical approach to learning, offering a wide range of Business English courses. Their TESOL- qualified teachers come from various backgrounds, providing an empowering environment for their students at every level.• Created customised curricula for Japanese and Korean business-people working in Singapore.• Provided one-on-one coaching in presenting for client bidding and ideas communication.• Business presentation, vocabulary, report writing and email etiquette.• Managed audio-visual facilities within school.• In-house website maintenance and IT support.

Controls systems, PLC programming (GE Fanuc), SCADA (GE Cimplicity)Changed the expectations of what good human interfaces should be within the engineering space. Was given autonomy on designing internal test-rig SCADA platforms, influencing company-wide standards.I've worked in Fortescue Metals Iron Ore and Infrastructure projects, programming and commissioning TestRig PLC and SCADA for fault simulations and interfacing with Mining and Stockyard DOL and VSD drives.

Formerly Serck Controls. Controls systems, PLC programming (Serck eNet RTU Family, Proworx Nxt/32, DirectSOFT, Koyo PLC, Modicon Quantum), SCADA (Citect , Serck SCX 6), Crystal Reports, client support, on site commissioning.Worked for the Water Corporation of Western Australia, Midland Brick, Peters and Brownes, Pilbara Iron, and Quaker Oats.

CAD floor plan keeper, IT troubleshooting, database maintenance, EOD store shut down and auditing.