Nicholas Cline Email & Phone Number

•Served as the primary points of contact for the top 25 customers by revenue—including the world’s largest manufacturers of semiconductors and their chemical suppliers—to facilitate cross-functional customer support. •Supplied holistic account management support across all business functions, including warehouse operations, inventory control, transportation, freight forwarding, technical/IT integration, system maintenance, invoicing, contract scope reviews, and client communications.•Analyzed operational, financial, and other relevant data to identify root causes of service failures and generated recommendations for process improvement, long-term corrective actions, and exception management involving internal and external partners. •Collaborated with data analysts to develop enterprise- and client-specific reporting and metrics dashboards to track operational performance.•Hosted quarterly business review meetings with executives and key personnel to facilitate data-driven discussions for continued collaboration and process refinement. •Contributed to new business development, contract renegotiations, and contract renewals.

•Developed and implemented the process maturity execution audit program to communicate the capabilities of a facility to meet the OneRinchem standard through honest application.•Managed customer integrations to ensure the seamless onboarding of new customers within the operational environment. •Managed a team which conducted 56 process maturity audits for operational processes to certify process maturity levels according to audit criteria within a 12-month period. •Facilitated a Kaizen for the EMD Overpack Process in Flemington NJ reducing defects, removing process waste, and improving the quality of the process to achieve 96.6% accuracy score over 90 percent of the time an overpack is shipped using root cause analysis, value stream analysis, and other Lean Six Sigma tools.•Lead a team of warehouse managers and directors during the Warehouse Standardization project using process observations to drive standardization of Receiving, Shipping, Delivery, and Specialty Services resulting in the redesign of core processes.•Developed and implemented new training documentation using sub-processes for specialized and point of use training reducing the amount overlapping training documentation by over 40 master documents and editing over 30 supporting documents for accuracy. •Worked with warehouse leadership and frontline staff to assist in daily operations and/or specialty projects in over 10 different facility’s domestically and internationally. •Developed over 26 detailed process maps to communicate process functions and areas of improvement to warehouse, directors, and C-Suite leadership.•Redesigned the Sales to Ops transition process to communicate the roles and responsibilities of over 10 separate groups and the appropriate timing for execution of each activity.

•Developed a matrix to evaluate the maturity of each process within the Rinchem organization to establish a maturity baseline for evaluation and improvement.•Developed two introductory Lean Six Sigma course for organizational education to improve upon employees knowledge of Lean Six Sigma.•Conducted a 5s event at CSC-40 correcting 13 Internal Audit findings and creating 435 available pallet spaces for material to be stored.•Completed a process standardization project implementing functional Lean Six Sigma tools to establish a baseline across 9 separate line of business’ for process improvement and process understanding.•Facilitated over 25 business leaders in the development of Lean Six Sigma tools to include, but not limited to, SIPOC, process map, work breakdown structure, and failure mode effects analysis. •Investigated the document control system and process to develop a solution which reduces the current managed documents from 1,548 to 774.•Developing a change control process that controls and communicates all process changes to impacted parties across each line of business.

Albuquerque, New Mexico Area

•Coordinated with Program Executives (managers and directors) and functional managers to ensure the monthly update of scorecard metrics, including root causes, and improvement plans where variances exist.•Developed and standardized organizations contact count report used for client billing and revenue analysis. •Facilitated 5 process improvement projects from inception to completion with a focus on Lean methodology. •Established Hoshin chart for strategic alignment of organizations annual goals, 1-3 year goals, and 10 year goals while aligning to operational metrics and projects to determine impact on organizational goals.•Assisted in the transition of 3 high profile clients producing over 1 million in combined revenue. •Created an Information Technology (IT) service package that incorporates multiple IT processes into one seamless package while integrating client systems and data into one database for increased system communication and improved reporting capabilities.•Redesigned the Software Installation process reducing resolution time from 86.8 hours per ticket to 12.4 hours per ticket while decreasing invested labor in the process from 25,012 hours annually to 3,700 hours annually (2,664 hours annually for Users/Clients) saving $298,358 annually. •Standardized executive meetings into operational and strategic meetings for better alignment of operational objectives to annual goals.

Albuquerque, New Mexico

•Works with various team members to develop creative solutions to complex organizational problems.•Coordinates and interacts with executives, supervisors, peers, other departments and all customer to improve patient experience and develop patient focused processes.•Mentors, coaches, and develops peers to accomplish goals using Lean Six Sigma toolset.•Develops policies, processes, strategies and goals that support Department/Corporation direction.•Instructed over 96 hours of LSS introductory training, 40 hours of advanced LSS training, and 144 students throughout Lovelace health system.•Created 12 hour LSS introductory course, 40 hour advanced LSS course, and 10 hours of Leadership Development materials using locale healthcare examples for the Lovelace health system. •Developed database for all Emergency Department data being collected from an outside source for effective and reliable data analysis and reporting.•Established STEMI dashboard metrics for performance tracking, leading to a Mission Lifeline Silver accreditation, Society for Chest Pain accreditation, Apollo Platinum Performance accreditation, and DNV Hip/Knee receiving center accreditation for Lovelace Medical Center.•Improved Patient room setups by creating visual cues and standards of work which reduced time spent looking for supplies by staff, supply usage, and budget investment in consumable supplies. •Facilitated 12 Rapid Improvement teams through the PDCA, DMAIC, and LOVE improvement models reducing process cycle time, risk to patient, material cost, regulatory compliance, and improving patient outcomes at the Lovelace health System.

Mcbh Kaneohe Bay, Hawaii

•Personally selected to develop and provide over 848 hours of Continuous Process Improvement platform instruction to a diverse range of audiences to from executive level to entry level personal. •Trained and certified 3 Yellow Belt instructors, 2 Green Belt instructors, and 2 Senior Yellow Belt instructors.•Instructed 34 Continuous Process Improvement Yellow Belt courses providing the organization with 595 Yellow Belt Practioners.•Mentored 9 Continuous Process Improvement Green Belt trainees through 12 Rapid Improvement Events resulting in $1,282,025.50 cost savings and cost avoidance, reduction of 905 man hours, and a Beyond Capable Maintenance rate by 68%. •Instructed 12 Continuous Process Improvement Green Belt courses providing the organization with 178 Green Belt Practioners.•Team lead on two cross-functional teams for T-64 CH-53 engine repair shop resulting in a reduction in Subsystem Capability Impact Report hours by 1117 hours, by 16 days in the repair cycle, and cost by $342,921.60.•Preformed Supply Logistics Response Time/ Production Delay Time Black Belt project resulting in a cost savings of $3.3 million by reducing manpower, inventory, equipment, and optimizing the system through various functions and external shops.•Maintained the integrity of Continuous Process Improvement design, identified problems, prioritized and executed high impact event opportunities (readiness degraders/cost savings/cost avoidance).•Developed and managed all 6 LSS training courses to include books, instructor guides, class schedules, instructor schedule, and all course materials.

Jacksonville, North Carolina Area

•Coordinated the establishment of a new logistical support chain for an aviation squadron in a remote location of Afghanistan. Successfully assessed emergency resource requirements due to supply chain based issues, established a parts demand tracking system, and negotiated transportation arrangements resulting in three fully mission capable A1-H1 Cobras out of four available for an excess of 6 months (previous average only 50%).•Provided briefs to leadership based on actions from various sites on the status of material required to execute the mission of 30+ aircraft successfully.•Right sized inventory utilizing various methods of process improvement at Marine Aviation Logistic Squadron 39 which resulted in the potential to return an excess of $32 million dollars of inventory to the Naval Aviation Enterprise, as well as save the Enterprise approximately $13 Million dollars•Developed and implemented a comprehensive plan to ensure that the Shelf Life Branch was able to meet and maintain inventory validity for shelf life locations above 95%, receiving a grade of Mission Capable during Marine Aircraft Wing Commanding General Area Inspection.•Provided valuable supervision and expertise during the transfer of Consumable Management Division responsibilities from MALS-26 to MALS-29 while maintaining positive control, inventory validity, and daily operations for both warehouses.•Supervised and managed the pulling, packing, and staging of numerous consumable support packages for Weapons and Tactics Instructor course, Enhanced Mojave Viper, and numerous local squadron training deployments.

Bachelor'S Degree, Engineering

Education record

Education record