Nathalie Grace Groves Email & Phone Number

United Arab Emirates

Dubai

- Responsible for setting Workforce Operations service levels, ensuring a seamless journey for the 3,000 Expo staff, 40,000 contractors and 30,000 volunteers and developing operational plans, that adhere to the national labour law and assurance standards, across all departments at Expo 2020. - Manage the Workforce Operations budget including the.

Glasgow, United Kingdom

- Contributed to the Spectator Services Operation Plan in detail to ensure level of service is consistent across 13 venues.- Assigned +500 volunteers based on their skills match results, preferences and location to a role that will inspire and excite them.- Developed and executed a volunteer communication strategy to inform and engage Spectator Services.

Ashgabat, Turkmenistan

- Project managed a cross-functional team to conduct English proficiency assessments of 10,000 volunteers within two weeks.- Produced policies and procedures that delivered the know-how required for operations and adhered to legal and cultural requirements of Turkmenistan.- Managed the involvement of +5,000 volunteers in a series of government orchestrated.

Toronto, Canada Area

- Hired, trained and managed Brand Ambassadors to represent SimplyProtein at trade shows, health food stores and events across Canada and the US.- Assessed the differences of Canadian and US markets and customers in order to design engaging packaging for all products distributed within both countries. - Created budgets for various marketing initiatives and.

Toronto, Canada Area

- Managed the scheduling and communication of +500 volunteers across 30 venues. - Responsible for communicating daily with venue technology managers and sport managers to ensure transparent communication between volunteers and the TORONTO2015 Organizing Committee. - Identified and analyzed gaps between venue requirements, resource allocation and volunteer.

- Worked in a fast-paced, team-oriented setting. - Provided personable, efficient service to each customer. - Developed a keen eye for detail and a high sense of urgency.

Toronto, Canada Area

- Responsible for opening and closing the branch. - Handled large quantities of cash on a daily basis. - Developed strong relationships with customers to build trust and a sense of security.

Ottawa, Canada Area

- Enthusiastically lead a team of +30 people and ensured the team met sales targets. - Resolved customer complaints, which increased return business and morale. - Created business initiative strategies during weekly management meetings to drive in store foot traffic. - Analyzed customer purchase patterns to elevate daily business practices. - Organized.

Bachelor Of Commerce (B.Com.), Marketing

Education record