Nicolas Colmenares Email & Phone Number

Hialeah, Fl, Us

• Establish rapport with clients, fostering trust and loyalty through personalized service.• Confident and proficiently explain the bank products and services to clients, addressing inquiries and providing clarity.• Collaborate with the team to develop financial strategies aligned with client’s goals and objectives.• Develop skills to identify referral opportunities with a wide variety of business partners.• Open and process personal/business accounts, perform account maintenance, process checks, cash negotiable items.• Ensure following all AML/BSA requirements such as customer identification program, account opening due diligence, OFAC check, know your customer report, organizing the certification of beneficial ownership and constructing the cooperate resolution.

Dania, Florida, United States

• Responsible for identifying instructional/non-instructional staffing needs and full life cycle recruiting: preparing, sourcing, interviewing, selecting, hiring and on-boarding candidates• Oversee, coordinate, organize and perform day-to-day administrative functions, safeguarding all confidential information regarding staff and students• Provide primary secretarial assistance directly to the Principal- monitoring calendar events, scheduling staff and parent meetings, complying with deadlines, maintaining and continuously updating school policies and procedures• Facilitate communications and serve as liaison between District and site personnel, the general public, parents, students, and other school districts• Compose and edit various correspondence including forms, memorandums, reports and staff bulletins

Doral, Florida, United States

• Conducted customer transactions in a fast-paced environment while promoting products and services• Developed plans to ensure achievement of individual and team sales goals• Identified customers’ potential banking needs through observation and listening• Responded to inquiries regarding checking/savings accounts and all consumer loans, while providing customers with appropriate understanding on banking products and services• Managed overdraft reports and performed audits• Recruited and retained returning clients, facilitated client-banker relationships

New York, New York, United States

• Provided high level of customer service to over 1,000 residents via email/telephone interaction on a monthly basis• Created and completed over 50 work order tickets based on residents’ weekly needs, delivering timely updates originating from tradesmen• Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements• Assisted with verification letters, billing variances and documentation control• Responsible for working in line with procedures and policies to support the team's workload and meet/exceed key standards for customer service levels• Supported personal needs of residents dealing with diverse conditions (i.e., urgent/high alert situations)

Hialeah, Florida, United States

• Supervise and lead teller line and platform team. Significantly contribute to team environment by continuously guiding, supporting, and mentoring teller line in their professional development and leading by example• Perform general teller duties, as needed; completing specialized tasks such as preparing cashier's checks and personal money orders• Conduct weekly, monthly and quarterly performance reviews• Regularly look for ways to improve processes that will improve the customer's experience and increase opportunity to uphold longstanding customer relationships and communicate ideas to branch management• Manage branch audits and have maintained a satisfactory rating• Exercise a high degree of discretion when performing audits, reviewing and approving transactions, signing cashier's checks within approved limits• Ensure daily compliance of all bank policies and procedures

Southwest Ranches, Florida, United States

• Met frequently with peer advisors and administration to stay current on company offerings and business policies• Responsible for achieving monthly corporate and unit objectives for loans and the establishing of new accounts• Created, maintained and serviced customer accounts, consumer loans, real estate loans, and other products and services• Discussed features/benefits and organized proper documentation• Identified and responded to customer needs by recommending products and services in order to increase binded contracts, and in turn, developing strong rapport with each individual customer

Miami Gardens, Florida, United States

• Performed Related Human Resources Tasks; conducting interviews, on-boarding, training, processing employee reviews• Remained knowledgeable on company policies and procedures• Delivered exceptional customer service by managing and resolving customer needs and assuring satisfaction levels were elevated and maintained• Regularly exceeded sales goals• Balanced, audited and maintained vaults, cash drawers, ATM, depository bags, incoming/outgoing shipments• Performed overrides in teller line, verifying information accuracy to minimize loss• Recognized for establishing objectives- ensuring teller line balanced daily and met their performance goals

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Associate Of Arts - Aa, Business Administration And Management, General