Nathan Cordiak Email & Phone Number

United States

- Analyzes Billing inflow on a daily, monthly and yearly level to track trends and provide recommendations on volume forecasting. - Assigned and tracked work on a daily basis for 75000 meters that had an issue with Data. Worked with Automation and Metering teams to automate process for fix. - Worked with a select group of Billers to train them on completing Exceptions that are unable to be processed through robotics. Involved tracking current work volumes, assigning work, and sending updates to leadership at the end of each day.

Billing SWAT Team (2021)- Solve software problems with the IT systems supporting utility billing for internal APS team members. Key Liaison between business and IT. Role involves problem statement definition, identifying potential root causes, addressing solutions, and escalating issues to APS IT.Robotics (2019-21)- Drove process improvement in the APS billing systems including the identification of nine inefficiencies in manual processing. Developed the business requirements, solution options, and provided the documentation of the system enhancements.- Validated test data in User Acceptance Testing (UAT) and Production regions to verify all steps and scenarios to be performed by automation were done correctly.- Drafted Validation Matrices to obtain formal approvals from both IT and Business Leadership teams to move forward with our new processes. - Worked with Robotics team to link their BOT daily execution Excel Reports into PowerBI to create reporting visuals for completion rate at a daily, monthly and all-time total view.Billing (2018-2019)- Solved billing system problems through investigation and root cause identification. Coordinated and dispatched mobile workforce for commercial installation.- Navigated multiple databases to assess billing rates and gained system expertise with Oracle CC&B, Connexo and SGNet.

Tempe, Arizona

• Consistently aligned needs of customers with products and services available.• Frequently defused situations involving frustrated customers. • Managed workload through use of multiple diverse databases. • Communicated with all levels of staff and building management.

Tempe, Az

• Managed check-in process of the tutoring center in a timely fashion through a database.

Chandler, Az

• Drove sales and service through strong customer connections.• Met aggressive goals for sales revenue on a shiftly basis.• Recognition Awards o Awarded “Release the Potential” for a “creating strong customer connections” o Achieved “Top Sales of the Day” consistently