Nicki Chan Email & Phone Number

Bentleigh, Vic, Au

Provide strategic ICT and business advisory services to emerging startups, focusing on agriculture, education, finance, and FMCG sectors.By leveraging deep industry knowledge and a proven track record, I empower startups to overcome challenges, capitalize on opportunities, and achieve sustainable growth.- Digital Transformation: Architecting and implementing innovative ICT solutions to drive growth and efficiency.- Business Strategy: Developing and executing strategic plans to achieve business objectives.- Risk Management: Identifying and mitigating ICT and operational risks.- Platform Development: Leading the design and development of robust financial and educational platforms.

Central, Hong Kong, Hk

Managed technical roadmap development for LMS, CMS, Scheduling Systems, Big Data, and AI matching platforms through collaboration with multidisciplinary APAC teams. Ensured system efficiency and compliance with security policies. Led project delivery, budgeting, and fundraising for e-learning and AI startups. Directed a team of 20 to meet business requirements on time. Defined technical requirements and systems architecture, identifying critical performance features. Provided senior-level learning opportunities through coaching and mentoring.- Project Management: Define technical requirements and systems architecture, considering feasibility, time, cost, and impact. Manage project budgets and goals.- Project Delivery: Oversee efficient project delivery, managing timelines, resources, and identifying critical features to meet specifications.- Leadership: Build and lead IT teams to meet business needs. Provide technical oversight, coaching, and mentoring.- Business Strategy: Develop technical roadmaps in collaboration with APAC teams, aligning technology initiatives with business goals for growth and innovation.Key Achievements:- Successfully completed Phase II of the project, securing $500K in funding and a two-year free office space from the Hong Kong Cyberport Incubation Programme.- Achieved a 500% increase in revenue and a 300% boost in user engagement within six months.- Managed a $3 million budget for design and development, resulting in $500K in cost savings.

Evaluated business, technical, and security risks for eCommerce clients, advising on solutions including ERP, CRM, POS, AgTech, and FinTech. Implemented technical strategies aligning with company goals, covering both short-term and long-term objectives. Led consulting projects from concept to launch across various sectors, such as AI applications, membership apps, event registration systems, and green energy initiatives. Demonstrated expertise in developing digital solutions, managing product demonstrations, pitching, and closing sales contracts. Provided consultancy for Vanuatu Unlocked Investment and Immigration Limited, delivering digital solutions for immigration, government agencies, and investment projects.Key Achievements:- Served as the primary technical consultant for ReadFarm and AilingX, focusing on agriculture data collection, drone and droid automation, and big data analysis across APAC.- Led a team of 28 full-time employees, managing hardware and software development, as well as operations.- Boosted user engagement by 150% within nine months and increased monthly revenue from $50K to $220K.

Boosted company efficiency through business model restructuring and managed complex projects involving strategic planning and brand development. Provided consultancy to startups on operations, policy drafting, and commercial transactions. - Restructured business and operating models to optimize organizational design and enhance effectiveness. - Coordinated the execution of complex projects, covering strategic planning, resourcing, procurement, brand development, and revenue generation.- Advised startups on creating synergies, developing business structures, drafting operational policies, and structuring commercial transactions. - Directed the ICT function, leading a team of five, including designers, developers, and a legal expert.Key Achievements:- Successfully delivered three projects on time and within budget, generating over $500K in revenue over two years.- Developed business strategies, generated leads, and secured three key clients for the company.

Led sales operations and forecasting, managed Wine Tasting Room activities to generate leads, trained teams on sales and CRM systems, and leveraged AI for automating commercial processes using Salesforce.- Monitored performance against targets, assessed sales pipeline, supported forecasts, and led weekly sales meetings.- Managed operations in the Wine Tasting Room, including event hosting and lead generation to boost business development.- Trained sales teams on sales processes, POS, CRM, and systems, coordinating with stakeholders to implement strategic initiatives.- Identified and executed opportunities to automate and streamline commercial processes, enhancing Salesforce and internal systems.Key Achievements:- Collaborated with management and stakeholders to implement process improvements, increasing engagement by 200%.- Reduced costs by $150K and boosted revenue by 500%, managing an annual budget of $400K.

Managed expenditures and inventory, trained staff, resolved equipment issues, and oversaw hiring processes. Hosted promotional events to enhance brand image and utilized AI tools for lead generation to boost sales.- Scheduled expenditures, analyzed variances, maintained inventory accuracy, and managed alcohol costs while ensuring precise charge monitoring.- Trained and coached bar staff, set job expectations, and resolved escalated issues, including equipment and maintenance problems.- Handled hiring processes, coaching, and scheduling to effectively manage the workforce.- Organized roadshows and special events to promote the brand, managing public and media relations to strengthen market presence.- Led the team to increase sales and profitability through excellent guest service and targeted lead generation.Leveraged strong communication and presentation skills to promote Chinese wine in both local and global markets. Demonstrated a visionary approach to integrating ICT enhancements into daily operations and sales strategies.

Led IT and business transformation projects, including ERP, POS, and inventory systems. Oversaw ICT and MIS operations and built a profitable eCommerce department through effective sales and marketing strategies. Successfully implemented a comprehensive ERP system for production, sales, and accounting, and enhanced the retail experience with a wine bar conversion, in-house gallery, and AI-enabled corporate website.Aligned IT solutions with the Retail and Distribution strategy, boosting productivity by 300% in retail turnover. Managed a $150K budget, increased revenue by 150%, and reduced costs by $30K annually. Provided strategic leadership to a 60-member team and maintained precise payroll records.Key Achievements:- Aligned IT solutions with business strategies, increasing retail productivity by 300%.- Managed a $150K budget, achieving a 150% revenue increase and cutting costs by $30K per year.- Led a 60-member team and ensured accurate payroll record-keeping.

Hk

Managed quality control and assurance for all betting systems, focusing on fraud detection and risk mitigation. Conducted internal and external user acceptance testing (UAT) for both online and physical platforms. Developed and executed comprehensive testing tools, including mass system quality control, stress tests, and monitoring for data leaks and security threats.Achievements & Highlights:- Ensured quality control and assurance for all betting systems, effectively identifying and eliminating fraud and vulnerabilities before public release.- Led internal and external UAT and testing for online and physical betting systems.- Developed and reported on a range of testing tools.- Conducted mass system quality control, stress testing, and monitoring for potential hacking, attacks, and data leaks.

Us

Oversaw the rendering farm using Maya and Renderman, supporting over 200 animators. Managed daily AI scripting and system administration across Cisco, Linux, and Windows environments, with a focus on Maya. Provided MIS services for over 550 end-users, addressing hardware and software issues.**Achievements & Highlights:**- Managed and maintained the rendering farm, specializing in Maya and Renderman.- Provided technical support for over 200 animators and performed power scripting for daily tasks.- Handled general MIS duties, servicing over 550 end-users and resolving both hardware and software issues.- Specialized in system administration across Cisco, Linux, and Windows environments, with expertise in Maya.- Contributed to the production of *Father of the Pride*, *Astro Boy*, and *Teenage Mutant Ninja Turtles*.