-We stand by, support, and help guide solar homeowners. -Our purpose is to help everyone eliminate the challenges and roadblocks that come with solar.-Without the right documentation, many are unable to recoup their investment into solar when they sell or refinance their solar home. This is where we step in to support, provide documentation, and inform our communities as well as stand by their side.-Without a certified solar Realtor who specializes in and has an expertise with… Show more -We stand by, support, and help guide solar homeowners. -Our purpose is to help everyone eliminate the challenges and roadblocks that come with solar.-Without the right documentation, many are unable to recoup their investment into solar when they sell or refinance their solar home. This is where we step in to support, provide documentation, and inform our communities as well as stand by their side.-Without a certified solar Realtor who specializes in and has an expertise with solar homes; Many unfortunately have a hard time selling their solar home or experiencing a smooth process/transaction-Many installation companies have gone out of business and therefore many people don't know who to contact when they need help or have questions like if their solar stopped producing electricity.- A lot of people are unaware of how much their solar is saving them each month , and/or year.-Many are unaware if their solar is functioning correctly and to its full capacity or may still get a utility bill and don't know why. The reason MAY be that their solar isn't working or they're using more electricity than their solar system produces. -I am here to support, guide, walk-through, provide clarity and expertise in ALL of the above bullet points as well as specialized to represent Solar Home Owners, provide Solar Home Resale and Refinance Guidance, and access to Free Solar Value Reports. Show less

As the Regulatory Operations Team Lead, I was responsible for and provided leadership and guidance across all of Regulatory Operations in multiple states including but not limited to: Arkansas, California, Connecticut, Colorado and Delaware. I also learned and integrated skillsets within Jira configurations/integration as well as project collaboration. I helped develop our operations leaders to run the business, work to improve core processes, strategically optimize with technology solutions… Show more As the Regulatory Operations Team Lead, I was responsible for and provided leadership and guidance across all of Regulatory Operations in multiple states including but not limited to: Arkansas, California, Connecticut, Colorado and Delaware. I also learned and integrated skillsets within Jira configurations/integration as well as project collaboration. I helped develop our operations leaders to run the business, work to improve core processes, strategically optimize with technology solutions, and manage resource creation and improvement. I also partner with senior management from multiple teams/departments for aligned consistency and efficiency. This en-captured skillsets in leadership development, as well as coaching and teaching leaders operational inefficiency identification, data analytics, planning and prioritization, creative problem solving, identifying and curating internal talent, performance management, business partner collaboration, and executing highly effective change management strategies that stay in line with strict and ever changing government regulations in order to be more effective in their role and better support their teams, projects, and the department as a whole.Skills: Data Analytics · Jira · Salesforce · ADD · SQL · Workday · CRM (Microsoft Excel, Word, Powerpoint) · Tableau · Business Development · Analytical Skills · Leadership · Time Management · Teamwork · Management · Process Improvement · Problem Solving · Identifying Trends · Engaging People · Intrapersonal Skills · People Development · Change Management · Staff Development · Process Optimization · Strategic Planning · Collaborative Problem Solving · Project Management · Creative Problem Solving Show less

Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources• Provide assistance to members and/or providers regarding website registration and navigation• Document all activities for quality and metrics reporting through the Customer Relationship Management… Show more Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources• Provide assistance to members and/or providers regarding website registration and navigation• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application• Process written customer correspondence and provide the appropriate level of timely follow up• May coordinate member transportation and make referrals to other departments as appropriate• Maintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services• Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment• Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Show less

• Assisted the Manager in overseeing daily operations • Ensured that all employees adhere to company policies, procedures, attendance, and performance metrics.• Assisted with ordering supplies, ensuring store was stocked adequately, dependent on business needs.• Promptly and Empathetically handled customer complaints in a professional and effective manner.• Maintained a clean and safe environment, including inside and outside of the store. • Carried out managerial duties… Show more • Assisted the Manager in overseeing daily operations • Ensured that all employees adhere to company policies, procedures, attendance, and performance metrics.• Assisted with ordering supplies, ensuring store was stocked adequately, dependent on business needs.• Promptly and Empathetically handled customer complaints in a professional and effective manner.• Maintained a clean and safe environment, including inside and outside of the store. • Carried out managerial duties, including balancing and auditing the cashflow and depositing money, completing audits and scheduling/receiving inventory deliveries.• Developed and implemented marketing strategies to increase sales and volume. Show less