Nicholas Culafi Email & Phone Number

Boston, Ma, Us

United States

Auburndale, Massachusetts, United States

Nick supports the pre-sales phase, including requirements gathering and helping effective design of Octo's value proposition to help answer customer needs. He prepares and delivers launch plans for post-sales activities by coordinating key stakeholders across departments to ensure successful delivery. He supports RFI activities, ensuring that project and technical responses fully represent Octo's capabilities. He ensures that customer projects and issue resolution meet or exceed agreed timing. He takes ownership of client issue resolution, technical success, achievement of SLA targets, and quality delivery. He operates as the lead point of contact for all technical matters specific to customers, allowing account managers and sales staff to focus on relationship growth and sales opportunities

Auburndale, Massachusetts, United States

Nick managed and hired for the US Customer Success team, leading the team to achieve client NPS and financial targets. He regularly brought key staff from different teams together to successfully resolve customer escalations and issues. He represented the organization with C-suite prospects and helped close high-value opportunities. He further worked as a technical subject matter expert on product capabilities and technical details, demonstrating our organization’s industry expertise. He regularly supported RFI submissions, leading to several closed deals. He also planned and supported the launches of new projects, ensuring success through each step and post-launch.

Auburndale, Massachusetts, United States

Nick managed day-to-day relationships with Octo’s top US customers, empowering them to continually innovate their programs and helped deliver growth and customer satisfaction. He hosted detailed and informative meetings with each customer to support operations and foster growth, providing feedback to optimize adoption rate and achieve program goals. Nick further implemented new programs and delivered successful launches, supported by detailed project plans for both feature upgrades and program launches. He also visited clients internationally to present our offerings in new customer opportunities, perform quarterly business reviews, and showcase our offerings in conferences

Lincoln, Ri

Nick supported an 18-month project to upgrade the company's claims software, handled the highest-level technical issues that arose during the claims experience, represented the company to vendors for strategic projects including end-user surveys and texting integration high level communication, and managed and supported the company survey system through ConfirmIt.

Westborough, Ma

As a Claims Service Representative, Nick was responsible for taking reports for home and auto claims from start to finish, addressing a variety of needs through the claims process from both policyholders and external customers, collaborated with appraisers and body shops to ensure an efficient and effective claims experience, and carefully investigated each claim for signs of fraud should further investigation be required.

Auburn, Massachusetts

As a Sales Representative for Liberty Mutual, Nick ensured that Liberty Mutual policyholders had the proper coverage to provide financial protection against losses, consulted on retirement needs through a variety of life insurance and annuity options, and formed connections with customers to ensure their needs continued to be met through life changes.

Bachelor Of Science (Bs), Management

Education record

Traveled among ten countries, worked as an English language teacher and interpreter, studied European-styled management practices

Greek Language And Culture