Served as the process and project lead on business improvement initiatives, gathering requirements, managing resources, assessing risk, performing research, and analyzing system details. After performing process analysis, helped enable and implement process change and enhancements to existing systems and applications.Collaborated with other departments and internal and external resources to understand business needs and system requirements and generate process enhancements.Created business proposals and risk analysis for process improvements.Reviewed operating procedures and documentation for waste and provided recommendations for process improvement via a LEAN methodology.Managed resources for process improvements and business initiatives, holding recurring and scheduled meetings to report on progress.Ensured compliance with security and access guidelines in process changes and initiatives.Reviewed, summarized, and reported post implementation Insights and documentation for lessons learned and future possible projects.

Professional problem solver. Connecting internal departments and making sure Partner's needs are met and questions are answered by: • Coordinating and engaging Internal teams in order to produce resolutions to Partner questions, concerns, and problems• Analyzing of monthly credit report and providing insight into trends within departments

Partner advocate, ConnectWise evangelist, and professional problem solver. Connecting internal departments and making sure Partner's needs are met and questions are answered by: • Providing best practices using ConnectWise suite for Partner's business goals. • Building business relationships with Partner accounts based on trust and knowledge• Using a comprehensive understanding of the ConnectWise suite to solve for Partner business problems

• Responsible for creating marketing collateral and reports• Used Mailchimp to design, schedule, and send vertical specific E-Blasts• Involved with all phases of trade-show and marketing campaign life-cycles from concept, to implementation, and post evaluation• Editing and maintaining company website including SEO optimization, creating new pages and forms, and posting articles• Form a comprehensive understanding of software updates for training new hires and releasing company press releases to the public• Use company software to create client projects

• Responsible for managing, directing, and designing client’s print and digital advertising and marketing• Managing client website SEO and website changes/edits• Creating Client Social Media content, including posting directly to their website, blogging, and increasing traffic via social media presence on Facebook, Instagram, Twitter, Google+, etc• Create Targeted Mailing Lists based on client criteria and local research

• Writing quotes, logging new projects, and handling purchase orders• Responsible for creating marketing collateral and reports

• Responsible for managing multiple accounts and overseeing their projects with little supervision• Handling customer questions, concerns, and problems• Involved with all phases of project’s lifecycle• General office management including phones, fax, customer greeting, and filing• Train new employees

• Use microfilm to locate and isolate information pertinent to Professor’s research from Chinese newspapers from 1898-1902 written in French• Translate French into English and perform analysis of material based on Professor’s criteria• Organize and categorize information for Professor’s easy access, reference and use

• Human Resource function including promoting workers, suggesting raises, overseeing training, and the selection of employees for further advancement• Direct and oversee new hire orientations• Inform new hires of their benefits and job demands• Scheduling• Supervise events and employees• Train new employees with little to no previous experience• Prepare, perform, and oversee catered events both on and off University campus