Vp Of Customer Success
CurrentVirtual Facility helps facilities teams make data-driven decisions on alarms and expedite efficient work to reduce operational risk. Own your uptime with Virtual Facility!
Mar 2024 - Present
AeroLeads people directory · profile
Andy Powell Email & Phone Number
VP of Customer Success at Virtual Facility
at
Virtual Facility
1 work email found
@trellahealth.com
5 phones found area 678
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
VP of Customer Success at Virtual Facility
Location
Atlanta, Georgia, United States
Who is Andy Powell? Overview
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Quick answer
Andy Powell is listed as VP of Customer Success at Virtual Facility at Virtual Facility, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at trellahealth.com, phone signal with area code 678, and a matched LinkedIn profile for Andy Powell.
Andy Powell previously worked as VP of Customer Success at Virtual Facility and SVP, Customer Experience at Trella Health. Andy Powell holds Bs, Mechanical Engineering from University Of Notre Dame.
Company email context
Email format at Virtual Facility
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{first_initial}{last}@trellahealth.com
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AeroLeads found 1 current-domain work email signal for Andy Powell. Compare company email patterns before reaching out.
Profile bio
About Andy Powell
Experienced B2B SaaS executive with a passion for driving customer success and a demonstrated history of addressing company-wide challenges.I've taken two companies from $1M ARR to over $20M ARR. Some of my bigger accomplishments include: * Creating renewal experiences that drive retention by including reasonable price increases based on market conditions, minimizing customer and company investment to complete the renewal, and addressing unique customer challenges.* Collaborating with the product team to define "North Stars" for product usage that rally the company around leading indicators of retention. These efforts improved retention forecasting and positively influenced the focus of product investment and customer experience initiatives. * Leveraging customer journey maps to align Implementation Services and Customer Success on key customer milestones that allow customers to realize value in our solutions. Better alignment had the following outcomes: higher accountability among team members, redefinition of implementation services packages for sales, and more consistent customer messaging through out the journey.
Listed skills include Agile Methodologies, Agile Project Management, Product Management, Scrum, and 12 others.
Current workplace
Andy Powell's current company
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15 roles · 28 years
Andy Powell work experience
A career timeline built from the work history available for this profile.
Svp, Customer Experience
Defined customer segments and built an impactful customer experience across Customer Success, Implementation Services, Strategic Consulting, and Support. Integrated a competitor acquisition, consolidating teams and migrating customers to a consistent platform. Clarified vision for Strategic Consulting and hired senior leader to establish practice. Led.
May 2022 - Sep 2023
Vp, Customer Success
Grew customer base from 20 customers to 380 customers with an End User Net Promoter Score of 56. Defined vision and established Customer Success, Support, Implementation Services, and Product Analytics. Developed predictive retention model based on market segments and product usage KPIs.
Oct 2017 - May 2022
Vp, Customer Experience
I ensure that VersionOne provides an appropriate experience to our customers so they reach their initial goals, expand usage as they continue on the journey to enterprise agility, and rave about their success to others.
Jun 2013 - Oct 2017
Product Evangelist
Sep 2012 - Jan 2015
Director, Customer Experience
Sep 2012 - Jun 2013
Director, Product Specialists
Jan 2011 - Sep 2012
Product Specialist Manager
Dec 2008 - Jan 2011
Senior Product Specialist
Jun 2007 - Dec 2008
Product Manager
Aug 2006 - May 2007
Mathematics Teacher
Columbia High School
What does an acorn say when he grows up? Geometry
Aug 2005 - Jun 2006
Mathematics Teacher
John Hope College Prep
2004 - 2005
~1 yr
Project Manager
Feb 2000 - Apr 2004
Senior Consultant
Feb 2000 - Apr 2004
Consultant
Ciber, Enterprise Application Solutions
1998 - 2000
~2 yrs
1 education record
Andy Powell education
-
University Of Notre Dame
FAQ
Frequently asked questions about Andy Powell
Quick answers generated from the profile data available on this page.
What company does Andy Powell work for?
Andy Powell works for Virtual Facility.
What is Andy Powell's role at Virtual Facility?
Andy Powell is listed as VP of Customer Success at Virtual Facility at Virtual Facility.
What is Andy Powell's email address?
AeroLeads has found 1 work email signal at @trellahealth.com for Andy Powell at Virtual Facility.
What is Andy Powell's phone number?
AeroLeads has found 5 phone signal(s) with area code 678 for Andy Powell at Virtual Facility.
Where is Andy Powell based?
Andy Powell is based in Atlanta, Georgia, United States while working with Virtual Facility.
What companies has Andy Powell worked for?
Andy Powell has worked for Virtual Facility, Trella Health, Versionone, Columbia High School, and John Hope College Prep.
How can I contact Andy Powell?
You can use AeroLeads to view verified contact signals for Andy Powell at Virtual Facility, including work email, phone, and LinkedIn data when available.
What schools did Andy Powell attend?
Andy Powell holds Bs, Mechanical Engineering from University Of Notre Dame.
What skills is Andy Powell known for?
Andy Powell is listed with skills including Agile Methodologies, Agile Project Management, Product Management, Scrum, Enterprise Software, Saas, Product Marketing, and Software Development.
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