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Experienced B2B SaaS executive with a passion for driving customer success and a demonstrated history of addressing company-wide challenges.I've taken two companies from $1M ARR to over $20M ARR. Some of my bigger accomplishments include: * Creating renewal experiences that drive retention by including reasonable price increases based on market conditions, minimizing customer and company investment to complete the renewal, and addressing unique customer challenges.* Collaborating with the product team to define "North Stars" for product usage that rally the company around leading indicators of retention. These efforts improved retention forecasting and positively influenced the focus of product investment and customer experience initiatives. * Leveraging customer journey maps to align Implementation Services and Customer Success on key customer milestones that allow customers to realize value in our solutions. Better alignment had the following outcomes: higher accountability among team members, redefinition of implementation services packages for sales, and more consistent customer messaging through out the journey.
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Vp Of Customer SuccessVirtual Facility Mar 2024 - PresentNew York, New York, UsVirtual Facility helps facilities teams make data-driven decisions on alarms and expedite efficient work to reduce operational risk. Own your uptime with Virtual Facility!
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Svp, Customer ExperienceTrella Health May 2022 - Sep 2023Atlanta, Ga, UsDefined customer segments and built an impactful customer experience across Customer Success, Implementation Services, Strategic Consulting, and Support. Integrated a competitor acquisition, consolidating teams and migrating customers to a consistent platform. Clarified vision for Strategic Consulting and hired senior leader to establish practice. Led cross-sell initiative to improve product discovery and increase Customer Success Qualified Leads. -
Vp, Customer SuccessTrella Health Oct 2017 - May 2022Atlanta, Ga, UsGrew customer base from 20 customers to 380 customers with an End User Net Promoter Score of 56. Defined vision and established Customer Success, Support, Implementation Services, and Product Analytics. Developed predictive retention model based on market segments and product usage KPIs.
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Vp, Customer ExperienceVersionone Jun 2013 - Oct 2017Alpharetta, Ga, UsI ensure that VersionOne provides an appropriate experience to our customers so they reach their initial goals, expand usage as they continue on the journey to enterprise agility, and rave about their success to others. -
Product EvangelistVersionone Sep 2012 - Jan 2015Alpharetta, Ga, Us
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Director, Customer ExperienceVersionone Sep 2012 - Jun 2013Alpharetta, Ga, Us
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Director, Product SpecialistsVersionone Jan 2011 - Sep 2012Alpharetta, Ga, Us
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Product Specialist ManagerVersionone Dec 2008 - Jan 2011Alpharetta, Ga, Us
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Senior Product SpecialistVersionone Jun 2007 - Dec 2008Alpharetta, Ga, Us
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Product ManagerVersionone Aug 2006 - May 2007Alpharetta, Ga, Us
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Mathematics TeacherColumbia High School Aug 2005 - Jun 2006What does an acorn say when he grows up? Geometry
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Mathematics TeacherJohn Hope College Prep 2004 - 2005
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Project ManagerTallan Feb 2000 - Apr 2004Hartford, Connecticut, Us -
Senior ConsultantTallan Feb 2000 - Apr 2004Hartford, Connecticut, Us
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ConsultantCiber, Enterprise Application Solutions 1998 - 2000
Andy Powell Skills
Andy Powell Education Details
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University Of Notre DameMechanical Engineering
Frequently Asked Questions about Andy Powell
What company does Andy Powell work for?
Andy Powell works for Virtual Facility
What is Andy Powell's role at the current company?
Andy Powell's current role is VP of Customer Success at Virtual Facility.
What is Andy Powell's email address?
Andy Powell's email address is an****@****one.com
What is Andy Powell's direct phone number?
Andy Powell's direct phone number is +167826*****
What schools did Andy Powell attend?
Andy Powell attended University Of Notre Dame.
What skills is Andy Powell known for?
Andy Powell has skills like Agile Methodologies, Agile Project Management, Product Management, Scrum, Enterprise Software, Saas, Product Marketing, Software Development, Pre Sales, Sdlc, Sales Engineering, Software Development Methodologies.
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