Niambi D. Agent Email & Phone Number

Sacramento, Ca, Us

Bloomington, Illinois, Us

• Handles claims that may require collaboration/coordination of physical inspections with other claim handlers• Resolves a large volume of claims in a hybrid environment through investigation, evaluation, negotiation, verificationof coverage, legal liability and extent of damage to property• Assists agents in the resolution of claims• Prepares and/or reviews property estimates and contents estimates in loss settlements• Examines claims submitted by insured and/or third parties, or such claims referred from other claim units, todetermine whether additional or specialized investigation is necessary for claim resolution

Boston, Ma, Us

Investigating and evaluating coverage, liability, and damages to effectively negotiate and settle moderate claims, while exhibiting a solid knowledge of insurance regulations and laws to ensure quality service delivery.Enhance relationship building with fellow associates, business partners, and clients by collaborating with claims departments, anti-fraud organizations, and clients to verify timely claims resolution.Mitigate legal issues with clients and regulatory bodies by meeting the ever- evolving regulatory requirements and staying up-to-date on local, state, and federal law changes in the insurance field.

Bloomington, Illinois, Us

• Communicated seamlessly between fellow associates, business partners, and customers—administering a strong knowledge of insurance regulations and laws to ensure product quality and delivery.• Appropriately reviewed, managed, and settled insurance claims—facilitating the management of associated documentation within CRM systems

San Francisco, California, Us

• Participated in the management of the organization’s social media channels, monitoring and responding to all inquiries as required.• Maintained the company’s brand and community engagement by diligently investigating and resolving high-priority concerns across public-facing channels including Facebook and Twitter. • Participated in the development and execution of various social media engagement initiatives and promotional programs, as required.• Effectively communicated with senior leadership, teams, and customers via various media channels to triage and escalate all operational issues to the appropriate management—ensuring timely resolution and customer satisfaction.• Administered comprehensive research to investigate and report upon high-priority issues including accidents, insurance loss, and platform misconduct allegations, among others.

Freelance writing for Jan-Mar issue, see p. 26-30

Worked with QuarkXpress, WordPress and Adobe PhotoshopPosted and edited articles, photos, videos and flyers for the online version of the newspaper, keeping the website updatedEdited and wrote articles for newspaper

• General administration duties; email marketing• Copywriting, travel coordination and event planning• Brand awareness, strategic marketing, creating marketing campaigns for corporations