• First Solutions Engineer at the organization. Partnered with the VP of Sales to define team success, rules of engagement, and team charter. • Successfully converted over a dozen enterprise and mid-market product trials to recurring revenue of over $100k in the first quarter with $75k in additional active trials. • Designed and implemented an alpha/beta and an official Design Partner Program new product reached Private/Open Preview - focused on adoption and user growth including opportunity identification, success criteria, onboarding, and regular workshopping with designers and design leaders • Worked cross-functionally with Product, Design, Engineering, and Marketing - sharing key pieces of feedback to drive the product roadmap and lead generation • Designed and created both internal and customer-facing technical documents, process and training materials, including delivering high impact presentations and product demos that told Abstract's differentiation story • Active DE&I Leader on the Knowledge & Awareness team facilitating events and fundraising

• Partner with Commercial Leads and CSMs to solve business problems and drive complex, multi-stakeholder deals across the finish line with the last six consecutive quarters achieving quota, most recently over 155%.• Successfully close the first four highly strategic deals for a new product offering, several were multi-year engagements, totaling over $6M in subscription and $4M in fixed marketplace revenue.• Drive the discovery process by collaborating with customer’s technical and business teams to uncover current pain points, align with their business outcomes, and design LiveRamp based solutions that drive value • Build relationships as a trusted advisor with customers’ VP and C-level teams and business and technical relationship owners• Develop and guide customers through technical project plans ensuring the solution meets key business objectives and technical requirements • Design and create both internal and customer-facing technical documents, processes, and training materials, including delivering high impact presentations and product demos that tell LiveRamp’s differentiation story • Defined the internal process and repeatable routines to drive effectiveness and efficiency across the Solutions team • Work closely with Product, Marketing, and Sales sharing key pieces of feedback to help guide the product roadmap • Co-founder of EQUAL (Empowered Queers and Allies @ LiveRamp), LiveRamp’s first employee resource group

• Worked in a customer facing role primarily with Enterprise clients to understand business and technical needs and requirements as well assisted in delivering pre-sales demos scoping. • Designed and executed client specific technical project plans along with reviewing technical requirements to architect bespoke solutions, implementations, debugging, and expanding on available features • Established credibility as strategic partner and trusted advisor to client’s technical teams and business users as a subject matter expert in personalization by solving client’s usecases • Developed both internal and customer-facing technical documents, processes, and training materials, including delivering excellent presentations • Effectively worked across teams internally (sales, support, analytics, marketing, product, and platform) as well externally (development, BI, engineers, merchandising, marketing, analytics, etc.)

As an integral part of the Client Services team, I lead the integration of RichRelevance software by managing the design, roll-out, and execution of new projects. The role demands my strong project management skillset and engineering background. I serve as the focal point of governance, coordination, and troubleshooting in this dynamic client facing role.Expert in Personalization • Manages the overall success of the program • Understands client’s business objectives ensuring {rr} initiatives align with those goals • Develops and executes on client – specific personalization roadmap • Drives best practices for business success via the {rr} engine • Provides personalization guidance for optimization and roadmap development Technical Proficiency • Reviews and architects any technical solutions required to fully utilize {rr} products, either out of the box or developing use cases for custom work • Manages all technical aspects of the program including instrumentation, optimization, and debuggingExpertise in Omni-channel Personalization including: product recommendations, content, browse and navigation, and site-search.

• Create marketing plan for local Dev Bootcamp campus based on thorough understanding of local student and employer needs• Build strong relationships with the local tech community including tech companies, investors, educational institutions, co-working spaces, journalists and thought-leaders• Drive applications and enrollments in your location; employ both high level strategic planning and on-the-ground tactics to the effort• Plan and host local meetups, campus tours, and info sessions to attract prospective Dev Bootcamp students; provide information on our program to help drive applications, and ultimately enrolled students, from qualified leads• Identify and execute initiatives to drive new student demand• Build brand awareness through community building activities and events• Amplify the DBC content, events and activities through social media• Help to build and administrate a DBC alumni program, in collaboration with Alumni Relations Manager• Support students, staff and alumni to engage with the local tech community• Manage against quarterly budget targets

• Successfully completed 21 weeks (1000+ hours) of coding challenges, pair programming, teamwork and collaboration, engineering empathy, and agile product development with emphasis on Ruby, Javascript, Rails, HTML5/CSS3 and various frameworks/libraries.• Co-created a Rails mobile-first web application, Tie-In; rotational PM role. Extensive database schema design with complex polymorphic associations, implemented Travis CI for continuous integration and testing, D3 javascript library, implementation of the Airbnb style guides, and completed MVP within three days.• Additional highlight projects include Pin Board (a Pinterest clone), Hacker Stackers (a Stack Overflow clone), Pick 'em Up (a passion project), and Craiglist Jr (a Craigslist clone)

• Invests in ongoing personal development and strives for ongoing improvement in leadership competencies• Demonstrates a strong understanding of Starbucks philosophies and approaches to change management, problem solving, coaching and operational execution• Identifies opportunities to influence, coach and share best practices with partners, including SM Retail Management Trainees (RMT) and direct reports• Works with District Manager to identify and close learning gaps in SM RMT development• Set an example for peers across the district and models excellence in execution of operational standards• Responsible for positively impacting the training and development of new SM RMTS through effective execution of the RMT program.

Summary of Key Responsibilities• Managing both cafe and drive thru stores with sales ranging from $1M - $2.6M• Leadership - Setting goals for work group, developing organizational capability, and modeling how we work together.• Planning and Execution - Developing strategic and operational plans for work group, managing execution, and measuring results.Business Requirements - Providing functional expertise and executing functional responsibilities• Wage and Hour laws for nonexempt and minor employees• Solicits customer feedback to understand customer needs and the needs of the local community• Use of operational tools to plan for and achieve operational excellencePartner Development & Team Builiding - Providing partners with coaching, feedback, and developmental opportunities and building effective teams

• Managed up to six stores at a given time while DM was on LOA. Approximately 120 employees and $10M combined. • Ability to work through other to successfully execute all responsibilities of a Store Manager in multiple locations at the same time.• Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.• Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.• Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures