Nick Charles Email & Phone Number

Held responsibility for a large motor manufacturer business portfolio for three years, achieving renewal of all accounts and exceeding financial targets.Pioneered commercial training, growing the business from one trainer to thirty five with a prestigious client list that included Ford and the VW Group. Revenue rose from start-up to £5m in 7 years.Led a review and project managed the successful closure of a major Call Centre with minimal negative publicity or impact on service provision. Negotiated and liaised with diverse interested parties including MP’s and MSP’s. Minimised regional concerns concerning the loss of work in the area and achieved the change within financial budgets and ahead of schedule. 80% of the redundant staff was found alternative employment after significant outplacement work with local companies. Achieved a Chief Executive’s Award for the work.Successfully implemented a revised document management process across the AA’s Roadside and Insurance business areas, an initiative that saved in excess of £2m per annum.Led a strategic review on a loss making business unit and, acting on the findings, closed the business down, without loss of service and at the same time saving the business £1.5m per annum.Founder of an internet based business. Skilfully led the technical development, raised the investor funding and launched the product to the Insurance market.Specialties: Excellent communication, interpersonal and networking skillsHighly developed business management skillsAn excellent organiser with a solid background in the management of complex operational activity.A good understanding of the Insurance and Roadside marketsHighly developed negotiation and planning skillsExcellent client relationship and account management skills - enhancing the commercial return from key clientsPossesses a high level of integrity and enthusiasm

Listed skills include Account Management, Management, Strategy, Business Planning, and 18 others.