Nicholas J. Deakin Email and Phone Number

Responsible for leading the metrics for the core Safety, Risk and Compliance support KPIs while driving continuous improvement of operations and customer experience. Partner with functional stakeholders and combine analytical vigour and thought leadership to drive improvements in critical areas like safety support, process excellence, risk/fraud operations and product/feature roll-out.

My role as the Head of Engineering for Northern Latin America:• Responsible for strategic direction of Zurich's Risk Engineering services. • Facilitated multinational companies, large corporations, mid-sized and small businesses in multiple lines of business by managing risk consulting programs.• Oversaw and monitored 10 direct reports and represented LATAM region.• Enhance competency and skills of LATAM risk engineering, sales staff, and underwriters through training and… Show more My role as the Head of Engineering for Northern Latin America:• Responsible for strategic direction of Zurich's Risk Engineering services. • Facilitated multinational companies, large corporations, mid-sized and small businesses in multiple lines of business by managing risk consulting programs.• Oversaw and monitored 10 direct reports and represented LATAM region.• Enhance competency and skills of LATAM risk engineering, sales staff, and underwriters through training and mentorship.• Designed and delivered tailor-made Enterprise Risk Management consultancy services for corporate clients.• Devised and executed robust strategies to fulfil commercial insurance business goals.My accomplishments at this role enlists as follows: • Generated $1.4M USD of fee services in 2019.• Orchestrated over 30 customer and industry events over the past six years to support customers in navigating emerging risks and build more resilient organisations. • Revolutionsed risk engineering service portfolio and service delivery capability through smart recruitment, talent development, and retention strategies.• Cultivated trust and fostered collaborative relationships to deliver excellent customer service.• Captured $50M USD in renewed premiums in 2019 with 10M USD in new business.• Consistently met or exceeding functional KPI goals.• Established Zurich Risk Engineering as the full-service loss prevention benchmark in the insurance market in Mexico.• Achieved a 9.2 average from risk assessment visits with a 35% customer response rate for on-site visits since the inception of customer NPS measurement five years ago.• Zurich media spokesperson since 2014 with 35 TV, Newspaper and Magazine interviews and over 80 published articles. Show less

During my role as a Risk Engineering Manager: • Responsible for facilitating Allianz key account engineers and AGCS customers in EU and USA • Collaborated with customer risk managers to execute risk management programs in Mexico, Central America and Northern Latin America. • Part of my role was to join forces with underwriters to visit prospective clients. • I also conducted loss prevention engineering visits to industrial plants.• I was the Mexico representative for group… Show more During my role as a Risk Engineering Manager: • Responsible for facilitating Allianz key account engineers and AGCS customers in EU and USA • Collaborated with customer risk managers to execute risk management programs in Mexico, Central America and Northern Latin America. • Part of my role was to join forces with underwriters to visit prospective clients. • I also conducted loss prevention engineering visits to industrial plants.• I was the Mexico representative for group social opportunities and sustainability programs.My accomplishments at this role are as follows:• Ensured compliance with NFPA standards of fire protection system projects through technical reviews.• Ascertained identification and elimination/mitigation of potential loss scenarios through collaborative efforts with risk managers. Show less

During my role as a Regional Manager:• I developed Corporate Social Responsibility (CSR), Corporate Governance, and Advisory Services business unit in Latin America. • My responsibility encompassed training and managing a regional network of CSR specialist monitors in 15 Latin American countries.• I oversaw a program of sustainable remedial efforts with suppliers to address issues. • Part of my role was develop Corporate Governance programs in collaboration with retailers and… Show more During my role as a Regional Manager:• I developed Corporate Social Responsibility (CSR), Corporate Governance, and Advisory Services business unit in Latin America. • My responsibility encompassed training and managing a regional network of CSR specialist monitors in 15 Latin American countries.• I oversaw a program of sustainable remedial efforts with suppliers to address issues. • Part of my role was develop Corporate Governance programs in collaboration with retailers and manufacturers. My list of accomplishments is as follows:• Formulated multi-sector market portfolio: manufacturing, apparel, food, agriculture and pharmaceutical.• Enhanced service line development with the incorporation of food safety and security programs to address bio-terrorism and security concerns.• Revitalized sales effort, reorganized operational structure increasing service capacity while reducing costs by 30%. Show less