Nicholas Defreece Email & Phone Number

United States

Seattle, Washington, United States

● Empowered employees to work more efficiently and securely. Coordinated with small team to support over 500 users globally, wearing several hats to meet production needs. ○ Administered various enterprise services as needed - including Okta, Active Directory, O365, SharePoint, Intune, CRM, NAV, SCCM, Cisco UC, managed switches and network cabling, VMWare, certificate management, file services, various appliances○ Liaised with vendors to implement services, renew licenses, and purchase equipment○ Regularly liaising with managers, directors, and executive staff● Supported SOX audits. Generated reports on user activity and AD object history, file shares, critical groups, AD configurations, and elevated access permissions using ADAudit Plus and PowerShell. Participated in design of new organizational controls.● Significantly reduced double-work and outages, and increased NanoString’s security position by implementing IT Change Control policy and processes. Continuing to develop SOPs that will reduce overhead while maintaining documentation, SOX compliance, system uptime, and efficient use of each IT employee’s time.● Administered and troubleshot Okta and its integrations. Worked with individual departments to integrate apps and automate:○ Workday, Greenhouse integrations and HR-driven provisioning, saving even more time in the onboarding process○ Fortinet VPN integration to provide MFA on connection○ Provided IdP service to custom on-premise apps using custom integrations● Designed and wrote scripts and other automations as needed○ Python: Wrote ‘app’ to monitor Okta, notify on Admin assignments○ PowerShell: Automated ERP (NAV) test database refreshes○ Python: Wrote barcode-scanning inventory software that was factored into cost reporting and often saved time in locating and diagnosing issues with hardware○ PowerShell: Wrote onboarding and offboarding scripts to automate AD account creation/termination and provisioning/deprovisioning

Everett, Washington, United States

Repaired, built, troubleshot, and sold computers and computer accessories in the SOHO sector.Worked In-Shop, communicating with customers via Phone and walk-in visits, and On-Site appointments. Operated in the western Washington area. Used both technical and customer service skills to deliver a viable solution no matter the challenge. Documented and invoiced work. Managed clients and inventory.Typical Job Duties:Small business solution designHome and small business network designHardware repair: x86 towers, laptops, mobile phones, tabletsSoftware repair: Windows, Windows Server, Mac, Linux, Office, Quicken/Quickbooks, Active Directory, Windows File ServicesIntermediate data recovery