Ndeye Mbengue Email & Phone Number

Myrtle Beach, South Carolina

• Orchestrated the successful operations of a high-volume retail store ($5 million in annual sales).• Set effective store schedules based on forecasted customer levels, individual employee knowledge, andservice requirements• Coordinated and introduced new methods, projects, and systems for the team to execute.• Efficiently allocated essential resources and spearheaded a dynamic team in conducting comprehensive store audits, ensuring optimal inventory management and seamless operational efficiency.• Kept documentation of past store purchase records, POS systems data, and audit reports, leveraging critical insights to optimize business profitability and drive strategic decision-making as a project management professional.• Tracked KPI’s and Power BI to control costs and improve sales• Coached sales associates in product specifications, sales incentives, and selling techniques, significantlyincreasing customer satisfaction ratings.• Managed store employees successfully in fast-paced environment through proactive communication, structured training programs, and continuous support to achieve team goals and exceed expectations.• Managed all financial transactions, including bank deposits, business sales, returns, and transaction reports, showcasing exceptional attention to detail and financial acumen in a project management capacity.• Successfully trained and developed a diverse workforce of over 100 employees, implementing comprehensive training programs that resulted in enhanced skills, improved customer service, and increased operational efficiency as a retail store manager.• Raised property accuracy and accountability by creating new automated tracking method.• Tracked trends and suggested enhancements to both challenge and refine company's productofferings.

Raleigh, North Carolina, United States

• Managed the implementation of new initiatives and projects while overseeing employee performance to ensure exceptional project quality.• Exhibited remarkable adaptability to change by successfully navigating and excelling in diverse, fast- paced work environments.• Fostered a culture of effective collaboration, leveraging strong interpersonal skills to build cohesive and motivated teams, resulting in streamlined operations and increased customer satisfaction.• Exemplified utmost operational proficiency as a retail manager by flawlessly executing point of sale opening and closing procedures, ensuring seamless daily operations, and contributing to the store's efficient and customer-centric environment.• Demonstrated exceptional oversight and financial competence by supervising regular payroll submissions for the entire store team, ensuring timely and accurate compensation, fostering employee satisfaction, and maintaining compliance with payroll regulations.• Showcased strong financial planning abilities by meticulously preparing annual budgets, implementing effective controls to prevent overages, and optimizing resource allocation, resulting in cost efficiency and business growth.• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.• Exemplified adept workforce management by skillfully scheduling employees for shifts, leveraging keen insights into customer traffic patterns and individual employee strengths, leading to seamless operations, maximized productivity, and exceptional customer service.

Staten Island, New York, United States

• Cultivated lasting customer relationships through attentive engagement, fostering loyalty and brand advocacy.• Skillfully prepared merchandise for the sales floor, ensuring accurate pricing and tagging for a seamless shopping experience.• Assisted customers in locating desired products, utilizing store systems to check inventory at other locations or online.• Demonstrated product expertise by addressing customer inquiries about sizing, accessories, and merchandise care with confidence.• Exhibited exceptional composure in high-pressure situations, proficiently managing and resolving issues to uphold top-notch service standards.

Rocky Mount, North Carolina, United States

• Led a high-performing team of 25 members, fostering a collaborative and motivated work environment to achieve operational excellence.• Implemented a results-driven approach, actively monitoring team performance and delivering constructive feedback to drive productivity and uphold exceptional quality standards.• Efficiently managed leave requests and absences, ensuring seamless operations by arranging necessary coverage.• Demonstrated exceptional problem-solving skills, resolving operational challenges and ensuring smooth daily operations.• Collaborated closely with the team to identify opportunities for improvement, devising innovative solutions based on insightful findings.

Staten Island, New York, United States

Wilson, North Carolina, United States

• Efficiently operated the cash register and processed customer transactions accurately at Zaxby's. ensuring a seamless and pleasant checkout experience.• Delivered exceptional customer service by greeting customers warmly, answering inquiries, and providing assistance with menu items and promotions.• Demonstrated proficiency in handling busy periods, managing long queues, and efficiently processing orders to minimize wait times.• Collaborated with the kitchen and serving staff to ensure timely and accurate order delivery, fostering a cohesive and customer-focused team environment.• Maintained product knowledge and familiarity with menu items, enabling the ability to make recommendations and upsell to customers.