Nicco Mallari Email & Phone Number

Concord, California

Manage and supervise branch office in absence of branch managerMaintain and open accounts. Offer loan product and services.Manage and track branch and personal sales Manage branch's operations as well as financials and budgetCustomer service and teller transactions.Maintenance of branch ATMWas recently awarded Star of Excellence and was top 10% in my Region 3 quarters in a row; ranking at #17 and #5 in my district.

Lead sales, assist in meeting sales plans and expectations by supervising the selling floor and managing the Accessory business, hiring, training, and supervising associates, maintaining store standards for merchandising, cleanliness and store operations, opening/closing of store and registers, bank runs/deposits, high-risk transactions, visual merchandising, execute planned out floor sets, up sell of new and item of the week products, and high levels of customer service.

Associate of multiple departments including Shoes, Back Country, Kids, Men's/Women's Apparel, Team Sports and Receiving. Main duties are including but not limited to cleanliness and organization of each department, custom visuals and visual merchandising, cashier responsibilities including opening/closing of registers, increase sales by providing satisfactory product knowledge, call in transfers to customers upon arrival of requested product, answer/transfer incoming calls to designated department, work closely with management for high level results, replenish and organize incoming transfers of product, out going transfers, work closely with buyers to replenish stock, and high levels of customer service.

Install and service all Comcast products including digital cable, voice and high speed internet. Routine installation, reconnects, disconnects, and/or troubleshooting of services such as cable, voice and internet. Inspects existing bond/ground to ensure compliance with company and National Electrical Code (NEC) requirements; makes new bond/ground as required in order to protect employees, customers, and equipment from electrical shock or damage. Performed signal leakage ride outs. Cleans, stocks, and maintains vehicle and equipment in order to be prepared to handle all types of video installations. Provided information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services. Assist team members when needed.

Acting as Front-end supervisor, manage and train front end team members, opening/closing of store's daily operations including registers, head of customer service area. Responsible for the supervision of cashiering associates. Answer and transfer incoming phone calls to designated department. Call in transfers to customers upon arrival of requested product. Lead in direct execution of the work activities such as managing customer flow, and coordinating and providing break and lunch coverage. Actively monitor and optimize the customer experience at the cash wraps and assist in handling and resolving escalated customer issues while providing exceptional customer service.

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

General Education

Bba, Hr Management And General Management

Human Resources General Studies